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About the role
As a BP&A Sr Analyst at our company, you will be a seasoned professional operating at a high-impact, mid-senior-level analytics role. Your expertise at the intersection of data, operations, and strategy will be crucial in designing and delivering advanced analytical solutions that drive operational efficiency, reduce costs, and enhance customer experience. Your role as a Subject Matter Expert (SME) will involve significant autonomy, influencing decisions at the leadership level, and playing a key role in shaping the business's data-driven future. Key Responsibilities: - Operational Trend & Risk Analytics: Mine and analyze operational metrics, audit trail data, and external events to identify emerging trends, themes, and risk signals. Translate findings into actionable communications for timely business responses and risk mitigation. - Dashboard & KPI Development: Design, build, and maintain operational dashboards, scorecards, and KPI frameworks for real-time visibility into process health, efficiency, and control effectiveness for operations leadership. - Root Cause & Deep-Dive Analysis: Conduct rigorous root cause analyses on operational failures, inefficiencies, and control gaps. Synthesize findings from multiple data sources into compelling narratives for senior stakeholders. - Process Optimization Analytics: Identify opportunities for operational improvement and cost reduction through advanced data analysis. Evaluate and recommend technology solutions, including automation and AI-driven tools, for enhanced workflow efficiency. - Data Exploration & Engineering: Navigate and synthesize data from disparate platforms to build a reliable analytical foundation. Extract, transform, and analyze large-scale datasets using SQL, Python, PySpark, and SAS. - Reporting Pipeline Collaboration: Partner with technology and data engineering teams to design, improve, and automate reporting pipelines for scalable, self-serve analytics across operations teams. - Analytical Storytelling & Stakeholder Engagement: Translate complex analytical findings into clear, visually compelling narratives tailored to diverse audiences. Present recommendations to senior leaders and business partners for alignment and action. - Technical Leadership, Analytics & Delivery: Act as the SME in operations analytics, mentoring teams, driving AI/ML use cases, and deploying predictive models and forecasting frameworks. Manage projects end-to-end with disciplined governance through JIRA. - Governance, Risk & Compliance: Safeguard data integrity, support regional risk assessment reviews, and proactively escalate control gap insights and risk trends to senior leadership for transparency and adherence to standards. Qualifications: - 8+ years of relevant experience in analytics, business performance, or a related field with a Bachelor's degree, or 58 years with a Master's degree. - Proven expertise in advanced analytics, including trend analysis and data interpretation. - Strong proficiency in data analysis tools and techniques such as SQL, Python, PySpark, or SAS, with hands-on experience across enterprise data platforms. - Demonstrated experience applying AI/ML methodologies to real-world operational or business problems. - Deep knowledge of the banking domain, including banking products, operations, and the financial services landscape. - Exceptional communication and storytelling skills for distilling complex data into clear, persuasive narratives for executive audiences. - Strong stakeholder management skills and solid project management capabilities. - A self-starter mindset with experience leading and developing teams. This job opportunity is with Citi, an equal opportunity employer committed to diversity and inclusion. As a BP&A Sr Analyst at our company, you will be a seasoned professional operating at a high-impact, mid-senior-level analytics role. Your expertise at the intersection of data, operations, and strategy will be crucial in designing and delivering advanced analytical solutions that drive operational efficiency, reduce costs, and enhance customer experience. Your role as a Subject Matter Expert (SME) will involve significant autonomy, influencing decisions at the leadership level, and playing a key role in shaping the business's data-driven future. Key Responsibilities: - Operational Trend & Risk Analytics: Mine and analyze operational metrics, audit trail data, and external events to identify emerging trends, themes, and risk signals. Translate findings into actionable communications for timely business responses and risk mitigation. - Dashboard & KPI Development: Design, build, and maintain operational dashboards, scorecards, and KPI frameworks for real-time visibility into process health, efficiency, and control effectiveness for operations leadership. - Root Cause & Deep-Dive Analysis: Conduct rigorous root cause analyses on operational
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