Operations Executive

e-commerce websites to collect payments from buyers and also drive a large volume of settlements between sellers and buyers. It has quickly grown to become a leading payment brand in India. The significant differentiators of Easebuzz are the fastest merchant on- boarding, increased conversion rates, dynamic switching, on page transactions, one-click check out, and a large volume of settlements for buyers and sellers. Easebuzz processes millions of transactions every month clearly making it a scaled and leading Payment business in India. As a member of the Easebuzz team, you will have the opportunity to work in a challenging, fast-paced, technology-driven environment while playing a critical role supporting the Business leadership team to achieve its business and strategic objectives. Easebuzz Pvt. Ltd. has its presence in Pune, Bangalore, Gurugram. Merchant Support Specialist responsibilities include: Responding to customer queries in a timely and accurate way, via phone, email or chat Identifying customer needs and helping customers use specific features Analysing and reporting product malfunctions Job brief - We are looking for a Merchant / Customer Support Specialist to assist our merchants/customers with technical problems & basic queries when using our products and services. Support Specialist responsibilities include resolving queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, the candidate should be an excellent communicator who s able to earn our merchants/customers trust. He/she should also be familiar with Salesforce software. Ultimately, He/she will help establish our reputation as a company that offers excellent Support during all sales and after-sales procedures. Responsibilities: 1. Respond to queries in a timely and accurate way, via phone, email or chat 2. Identify merchant/customer needs and help merchant/customers use specific features 3. Analyse and report product malfunctions (for example, by testing different scenarios or impersonating users) 4. Monitor customer complaints and reach out to provide assistance 5. Share feature requests and effective workarounds with team members 6. Inform merchants/customers about new features and functionalities 7. Follow up with merchants/customers to ensure their technical issues are resolved 8. Gather merchant/ customer feedback and share with our Product, Sales, tech and Marketing teams Requirements and skills: 1. Experience as a Customer Support Specialist or similar CS role 2. Familiarity with our industry is a added advantage 3. Experience using help Salesforce software and remote support tools 4. Understanding of how Salesforce CRM systems work 5. Excellent communication and problem-solving skills 6. Multi-tasking abilities 7. Patience when handling tough cases 8. Graduation/Post-Graduate