Customer Support Engineer, 4-6 Yrs Exp, Hyderabad, Singapore Product

Role & responsibilities Technical Support/ assistance to clients for our in house Singapore HRMS product Handling client calls and assisting them with their queries Troubleshooting and giving clients a pleasant experience Responsible in completing the day to day tasks Build rapport with clients Gather feedback from clients Interpret, build upon, and comply with clients quality assurance standards Document quality assurance activities with internal reporting and audits Ensure achievement of Key KPIs on a consistent basis Should be able to process high volumes, when required Requirements & Desired Skills: Maintain composure and a positive attitude during difficult situations Need to be detail oriented and organised Ability to work in a fast-paced environment Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Capable of delivering comprehensive product training sessions to clients. Proficient in conducting client meetings to address product-related queries and provide expert guidance Preferred candidate profile Min of 4+ years of experience in Technical Support. Perks and benefits Work Timings: 7AM to 4PM IST (Fixed) Working Days: Monday to Friday Work Locations: Hyderabad, Hitech City Notice Period: Immediate to 30 days max (Preferred) Role & responsibilities Technical Support/ assistance to clients for our in house Singapore HRMS product Handling client calls and assisting them with their queries Troubleshooting and giving clients a pleasant experience Responsible in completing the day to day tasks Build rapport with clients Gather feedback from clients Interpret, build upon, and comply with clients quality assurance standards Document quality assurance activities with internal reporting and audits Ensure achievement of Key KPIs on a consistent basis Should be able to process high volumes, when required Requirements & Desired Skills: Maintain composure and a positive attitude during difficult situations Need to be detail oriented and organised Ability to work in a fast-paced environment Pro-active ability in developing trust and professional rapport with employees and team members; work as a team-player Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner Capable of delivering comprehensive product training sessions to clients. Proficient in conducting client meetings to address product-related queries and provide expert guidance Preferred candidate profile Min of 4+ years of experience in Technical Support. Perks and benefits Work Timings: 7AM to 4PM IST (Fixed) Working Days: Monday to Friday Work Locations: Hyderabad, Hitech City Notice Period: Immediate to 30 days max (Preferred)