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About the role
Join the Customer Support Technology team building the backend systems that power eBay s global customer service experience. You will design and implement scalable APIs, contribute to workflow frameworks and automation services, and set a higher standard on reliability, performance, and observability across a 20 year codebase that continues to evolve. This is an IC role with a strong hands on focus expect to spend ~75% of your time designing and coding, with the remainder on reviews, tooling, and cross team collaboration. You ll own components end to end, write high quality tests, and partner closely with product, SRE, and analytics to improve agent productivity and customer outcomes. Must Have BS/MS in CS, EE, or related field (or equivalent practical experience). 8+ years of backend engineering experience (Java preferred) building distributed services and public/internal APIs. Proficiency in Java (11+), Spring Boot, and REST API design; familiarity with SOAP and GraphQL a plus. Messaging stream processing concepts (e.g., Kafka, Flink or equivalents). Datastores: Oracle and at least one NoSQL system; strong SQL fundamentals. Agile DevOps: CI/CD (Jenkins/GitHub Actions), containers (Docker/Kubernetes), IaC basics, monitoring/alerting. Quality discipline: unit/integration tests (JUnit/TestNG), code coverage, code reviews, and clean code practices. Ability to translate requirements into clean, efficient, extensible, maintainable code; solid debugging/problem solving. We value engineers who think in systems, communicate clearly, and ship pragmatically. Additionally: Working knowledge of modern frontend technologies (e.g., JavaScript/TypeScript, React or Angular) sufficient to contribute to UI components and integrations when needed Preferred Experience with customer support adjacent systems (case/contact management, workflow orchestration, SaaS integrations). Familiarity with AI assisted development and automation (agent assist, summarization, test generation). Exposure to observability stacks (Prometheus/Grafana/Splunk), OAuth2/OIDC security, and zero downtime releases. What You ll Do Design, build, and evolve backend APIs and services for agent tools, workflow engines, and automation platforms. Write well tested code; define observability (metrics/logs/traces) and contribute to SLOs with SRE. Profile and improve latency, throughput, and reliability; assist with on call rotations (follow the sun). Review PRs, author design docs/RFCs, and partner with product to translate functional requirements. Triage and reduce tech debt, participate in post incident reviews, and drive preventative fixes. Mentor juniors or led a small workstream as a tech lead within a squad. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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