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About the role
Join the Customer Support Technology (CS Platform) team building the systems that power eBay s global customer service experience. This is a full-stack engineering role where you will: Build scalable backend services and APIs Develop user-facing web applications and agent tools Contribute to AI-powered platform capabilities, including orchestration layers and automation systems You will work on workflow systems, automation platforms, and UI experiences that improve agent productivity and customer outcomes. This is a hands-on IC role: ~60 70% coding/design (frontend + backend) ~30 40% reviews, collaboration, and operational excellence You ll own features end-to-end (UI services data actions). Must-Have Qualifications BS/MS in Computer Science, Engineering, or equivalent experience 4 8 years of full-stack software development experience Backend: Strong proficiency in Java (11+) and Spring Boot Experience building REST APIs and distributed systems Familiarity with Kafka or similar messaging systems Experience with SQL + NoSQL databases Frontend: Strong proficiency in JavaScript/TypeScript Experience with React, Angular, or similar frameworks Experience building responsive, performant web applications Understanding of API integration and async UI patterns General: Experience with CI/CD, Docker, Kubernetes Strong testing practices (unit, integration, frontend testing) Solid debugging and problem-solving skills Additionally: General familiarity with AI-assisted development concepts (LLMs, prompts, agent workflows) Interest in building and evolving AI-powered systems such as orchestration layers, automation agents, and intent-driven workflows Preferred Qualifications Experience with customer support or workflow systems Exposure to observability tools (Prometheus, Grafana, Splunk) Experience with OAuth2/OIDC and secure application design Exposure to AI/agent-based systems, including: prompt engineering orchestration frameworks tool/agent integration patterns What You ll Do Design and build end-to-end features (UI + backend services) Develop scalable APIs and user-facing web applications Build and enhance agent tools, workflow engines, and automation platforms Contribute to AI-powered capabilities, including: agent orchestration MCP layers and workflows intent-to-action systems Write high-quality, well-tested code across the stack Improve performance, scalability, and reliability Participate in on-call rotations (follow-the-sun model) Collaborate with Product, SRE, and cross-functional teams Review code, write design docs, and improve engineering practices Reduce tech debt and drive operational improvements Mentor junior engineers or lead small workstreams Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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