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About the role
Role Overview The Desktop & System Administrator is responsible for maintaining, supporting, and securing end-user systems and IT infrastructure. This role ensures smooth day-to-day IT operations, system availability, user support, and compliance with security policies. Key Responsibilities Desktop & End-User Support Provide L1/L2 support for desktops, laptops, printers, scanners, and peripherals Install, configure, and troubleshoot Windows/macOS systems Manage OS upgrades, patches, and software installations Resolve hardware, software, and network-related issues Support users via tickets, email, phone, or remote tools Maintain IT asset inventory and documentation System Administration Manage and monitor Windows/Linux servers Handle user account management (AD, LDAP, local users) Configure and maintain Active Directory, Group Policies Manage file servers, permissions, and shared resources Monitor system performance, uptime, and logs Perform system backups and restoration Network & Security Basic network troubleshooting (LAN, WAN, Wi-Fi, VPN) Manage endpoint security tools (Antivirus, EDR/XDR) Apply security patches and updates Enforce IT security policies and access controls Assist in incident response and audits (ISO/IT compliance) Cloud & Tools (Good to Have) Support cloud services (AWS, Azure, Google Workspace, M365) Manage email systems, DNS, and SSL certificates Work with ticketing tools (Jira, ServiceNow, Freshservice, etc.) Support monitoring tools (Zabbix, Prometheus, CloudWatch) Required Skills & Qualifications Technical Skills Strong knowledge of Windows OS (10/11, Server 2016+) Basic Linux administration Active Directory & Group Policy Hardware troubleshooting Networking fundamentals (TCP/IP, DNS, DHCP) Backup and recovery concepts Soft Skills Strong communication and user-handling skills Problem-solving mindset Ability to work independently and under pressure Good documentation and reporting skills Preferred Qualifications IT certifications (MCSE, MCSA, CompTIA A+/Network+, Linux+) Experience with ISO 27001 / security compliance Experience in managing 100+ users environment Working Conditions May require on-call or weekend support On-site system troubleshooting as required