Associate IT Support

As a Desktop & System Administrator, your role involves maintaining, supporting, and securing end-user systems and IT infrastructure to ensure smooth day-to-day IT operations, system availability, user support, and compliance with security policies. Your key responsibilities will include: - Providing L1/L2 support for desktops, laptops, printers, scanners, and peripherals - Installing, configuring, and troubleshooting Windows/macOS systems - Managing OS upgrades, patches, and software installations - Resolving hardware, software, and network-related issues - Supporting users via tickets, email, phone, or remote tools - Maintaining IT asset inventory and documentation In system administration, you will be responsible for: - Managing and monitoring Windows/Linux servers - Handling user account management (AD, LDAP, local users) - Configuring and maintaining Active Directory, Group Policies - Managing file servers, permissions, and shared resources - Monitoring system performance, uptime, and logs - Performing system backups and restoration Your tasks related to network & security will include: - Basic network troubleshooting (LAN, WAN, Wi-Fi, VPN) - Managing endpoint security tools (Antivirus, EDR/XDR) - Applying security patches and updates - Enforcing IT security policies and access controls - Assisting in incident response and audits (ISO/IT compliance) Additionally, experience with cloud services (AWS, Azure, Google Workspace, M365) and working with ticketing tools (Jira, ServiceNow, Freshservice, etc.) would be beneficial. In terms of qualifications, the required skills and qualifications include: Technical Skills: - Strong knowledge of Windows OS (10/11, Server 2016+) - Basic Linux administration - Active Directory & Group Policy - Hardware troubleshooting - Networking fundamentals (TCP/IP, DNS, DHCP) - Backup and recovery concepts Soft Skills: - Strong communication and user-handling skills - Problem-solving mindset - Ability to work independently and under pressure - Good documentation and reporting skills Preferred qualifications may include: - IT certifications (MCSE, MCSA, CompTIA A+/Network+, Linux+) - Experience with ISO 27001/security compliance - Experience in managing 100+ users' environment Please note that working conditions may require on-call or weekend support and on-site system troubleshooting as required. As a Desktop & System Administrator, your role involves maintaining, supporting, and securing end-user systems and IT infrastructure to ensure smooth day-to-day IT operations, system availability, user support, and compliance with security policies. Your key responsibilities will include: - Providing L1/L2 support for desktops, laptops, printers, scanners, and peripherals - Installing, configuring, and troubleshooting Windows/macOS systems - Managing OS upgrades, patches, and software installations - Resolving hardware, software, and network-related issues - Supporting users via tickets, email, phone, or remote tools - Maintaining IT asset inventory and documentation In system administration, you will be responsible for: - Managing and monitoring Windows/Linux servers - Handling user account management (AD, LDAP, local users) - Configuring and maintaining Active Directory, Group Policies - Managing file servers, permissions, and shared resources - Monitoring system performance, uptime, and logs - Performing system backups and restoration Your tasks related to network & security will include: - Basic network troubleshooting (LAN, WAN, Wi-Fi, VPN) - Managing endpoint security tools (Antivirus, EDR/XDR) - Applying security patches and updates - Enforcing IT security policies and access controls - Assisting in incident response and audits (ISO/IT compliance) Additionally, experience with cloud services (AWS, Azure, Google Workspace, M365) and working with ticketing tools (Jira, ServiceNow, Freshservice, etc.) would be beneficial. In terms of qualifications, the required skills and qualifications include: Technical Skills: - Strong knowledge of Windows OS (10/11, Server 2016+) - Basic Linux administration - Active Directory & Group Policy - Hardware troubleshooting - Networking fundamentals (TCP/IP, DNS, DHCP) - Backup and recovery concepts Soft Skills: - Strong communication and user-handling skills - Problem-solving mindset - Ability to work independently and under pressure - Good documentation and reporting skills Preferred qualifications may include: - IT certifications (MCSE, MCSA, CompTIA A+/Network+, Linux+) - Experience with ISO 27001/security compliance - Experience in managing 100+ users' environment Please note that working conditions may require on-call or weekend support and on-site system troubleshooting as required.