Associate TIM Specialist/ IT Support/Desktop Support

Role: Associate TIM Specialist/ IT Support/Desktop Support role

Location: Plano, TX

We are seeking a detail oriented and proactive TIM Specialist with a strong background in Windows Administration. The ideal candidate will play a crucial role in ensuring the smooth operation of our IT infrastructure and support services. This position requires a blend of technical expertise and operational acumen to enhance our operational efficiency and effectiveness.

Responsibilities

• Manage and maintain Windows server environments, ensuring optimal performance and security.

• Monitor system performance and troubleshoot issues related to Windows operating systems.

• Implement and manage backup and recovery solutions for Windows servers.

• Collaborate with cross functional teams to streamline operations and improve service delivery.

• Develop and maintain operational documentation, including procedures and guidelines.

• Assist in the planning and execution of system upgrades and migrations.

• Provide technical support and training to team members on Windows Administration best practices.

• Participate in incident management and problem resolution processes.

• Ensure compliance with company policies and industry regulations.

• Mandatory Skills:

• Strong knowledge of Windows Administration, including server setup, configuration, and maintenance.

• Experience with Active Directory, Group Policy, and Windows Server environments.

• Proficient in troubleshooting Windows related issues and providing effective solutions.

• Familiarity with scripting languages (e.g., PowerShell) for automation tasks.

• Excellent communication and interpersonal skills.

• Preferred Skills:

• Experience with virtualization technologies (e.g., VMware, Hyper V).

• Knowledge of networking concepts and protocols.

• Understanding of ITIL processes and best practices.

• Experience with cloud services (e.g., Azure, AWS) is a plus.

Qualifications

• Bachelor's degree in computer science, Information Technology, or a related field.

• 5 years of experience in Operations Management with a focus on Windows Administration.

• Relevant certifications (e.g., MCSA, MCSE) are a plus.

• Ability to work independently and manage multiple tasks effectively.