MES Support Engineer

Job Profile: MES Support Engineer

Job Location : Remote

Job Description :

We are seeking an experienced MES Support Engineer with strong expertise in Solumina MES platform to provide L2 production support and ensure smooth operation of manufacturing execution systems. The ideal candidate will have hands-on experience in MES applications, incident management, and production support within manufacturing environments. 🛠️ Key Responsibilities

Provide L2 production support for MES applications, specifically Solumina MES

Monitor system performance, troubleshoot issues, and ensure high system availability

Analyze and resolve incident tickets, defects, and user-reported issues within SLA timelines

Perform root cause analysis (RCA) and implement permanent fixes

Coordinate with L3/support teams for complex issues and enhancements

Support MES integrations with ERP systems (SAP/Oracle) and shop floor systems

Manage and maintain batch jobs, workflows, and data transactions within MES

Participate in release deployments, patching, and environment support

Maintain proper documentation for incidents, fixes, and system processes

Ensure compliance with manufacturing and quality standards