ServiceNow Platform UI Developer

Job Title: ServiceNow Platform UI Developer

Job Duration: Contract

Location: Santa Clara, CA - Remote

Job Description:

Key Responsibilities

• Design, develop, and customize applications on the ServiceNow platform to meet business needs.

• Build and maintain Script Includes, Business Rules, Client Scripts, UI Policies, and Integration APIs.

• Develop and enhance Service Portal components, Catalog Items, Widgets, and Workflows.

• Utilize UI Builder to design and configure modern, scalable user interfaces.

• Collaborate with stakeholders to gather requirements and translate them into technical solutions.

• Support CSM (Customer Service Management) implementations with configuration, customization, and integration.

• Explore and implement NowAssist and AgentAI capabilities to improve automation, intelligence, and customer experience.

• Ensure compliance with coding standards, performance optimization, and platform best practices.

• Troubleshoot, debug, and resolve issues within ServiceNow applications.

Required Qualifications

• 5+ years of hands-on development experience on the ServiceNow platform.

• Strong expertise in Script Includes, Service Portal development, and UI Builder.

• Proficiency in ServiceNow Scripting, JavaScript, HTML, CSS, and AngularJS, React for ServiceNow customizations.

• Experience in ACL, Service Catalog, Flow Designer, IntegrationHub, and Reporting/Dashboards.

• Ability to work in Agile / Scrum methodology.

• Excellent problem-solving skills with strong communication and collaboration abilities.

Preferred Qualifications (Added Advantage)

• • Certified System Administrator (CSA).

• • ServiceNow Certified Application Developer (CAD)

• • Implementation experience in Customer Service Management (CSM).

• • Exposure to NowAssist (GenAI features) and AgenticAI solutions.