Process Manager - Technology Services - 81249

Role: Business Analyst The Business Analyst works in close co-ordination with all business owners and IT team members to analyze, design, document and implement solutions to business challenges. Key Responsibilities Requirements Gathering & Analysis Significant experience with software development-lifecycle and web technologies Elicit, analyze, and document business and software requirements (BRD, SRS). Translate business needs into functional and non-functional requirements for developers. Able to create proper functional requirements and detail specifications. Ability to break down business problems into logical tasks Process Modeling Create workflow diagrams and process maps for current and future states. Identify opportunities for process improvement. Must have cross-functional business and application knowledge Communication & Collaboration Ability to lead meetings with multiple stakeholders Excellent problem-solving skills with analytical mindset; Attention to detail Exceptional interpersonal skills. Excellent written and verbal communication skills Act as a liaison between stakeholders, developers, and project managers. Facilitate meetings and ensure clarity of requirements across teams. Backlog & Change Management Manage and prioritize product backlog (features, enhancements, bug fixes). Evaluate and manage change requests, assessing impact on scope and budget. Testing & Validation Prepare test cases and coordinate User Acceptance Testing (UAT). Validate that delivered solutions meet business requirements. Reporting & Documentation Maintain detailed documentation of requirements, workflows, and outcomes. Generate reports and dashboards for stakeholders. Required Skills & Qualifications 5+ years of experience in business analysis role in software/application development Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Familiarity with Agile/Scrum methodologies (user stories, sprints). Proficiency in tools like JIRA, Confluence, MS Visio, or similar, MS Office (Word, Excel, PowerPoint. Conceptual understanding of RDMS concepts Proficiency in HTML Editor tools Basic understanding of software development and IT systems. Must demonstrate a positive and professional attitude, personal integrity, problem solving ability Preferred Qualifications & Certifications Degree in computer engineering, business administration, or related field CBAP (Certified Business Analysis Professional) PMI-PBA (Professional in Business Analysis) Agile certifications (CSPO, SAFe BA).