Customer Support Executive

Edmingle is hiring for the role of Customer Support Executive! Responsibilities of Candidate: Provide first-level contact (chat/email/call) and convey resolutions to customer issues. Properly escalate unresolved queries to the next level of support. Track, route, and redirect problems to the correct resources. Update customer data and produce activity reports. Walk customers through problem-solving processes. Follow up with customers, provide feedback, and see problems through to resolution. Utilise excellent customer service skills and exceed customers’ expectations. Ensure proper recording, documentation, and closure. Recommend procedure modifications or improvements. Preserve and grow knowledge of help desk procedures, products, and services. Maintain sanity and ticket data in the support desk. Requirements: Proven working experience in providing help desk support. Proficiency in English. Working knowledge of help desk software, databases, and remote control. Strong client-facing and communication skills. Advanced troubleshooting and multitasking skills. Customer service orientation. Bachelor's degree in any relevant field.