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About the role
Requirements and Skills: Solid working knowledge of the Microsoft Office Suite products (MS Word and Excel etc.) Experience as a Customer Support Specialist or similar CS role Familiarity with school ERP domain Experience in using help desk software and remote support tools Excellent communication and problem-solving skills Multi-tasking abilities Patience while handling challenging situations Comfortable to visit various schools Must have their Desktop or Laptop Responsibilities: Responding to customer queries in a timely and accurate way, Identify customer needs and help customers use specific features Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users) Monitor customer complaints and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about current features and functionalities Follow up with customers to ensure their technical issues are resolved. Gather customer feedback and share it with our Product, Sales, and Marketing teams. Assist in training Junior Customer Support Representatives. Compensation: 10,000.00 - 20,000.00 per month Schedule: Day shift Work Location: In person .