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About the role
Department: Information Technology Reports To: IT Manager / Head of IT Employment Type: Full-Time Job Summary We are seeking a proactive and detail-oriented IT Assistant to support the day-to-day operations of our IT infrastructure. The ideal candidate will provide technical support to staff, maintain hardware and software systems, assist with network administration, and help ensure the smooth and secure functioning of all IT resources within the organization. Required Skills & Qualifications Bachelor's degree/Diploma in Computer Science, Information Technology, or related field (or equivalent practical experience) 13 years of experience in IT support, system administration, or a related role Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP) Familiarity with Windows/Linux operating systems Good troubleshooting and problem-solving skills Strong communication skills and ability to explain technical issues to non-technical staff Ability to prioritize and manage multiple support requests Knowledge of antivirus, firewall, and basic cybersecurity practices. Preferred / Good To Have Experience with cloud platforms (Google Workspace, Microsoft 365) Familiarity with helpdesk/ticketing tools Key Competencies Attention to detail Reliability and accountability Customer-service orientation Ability to work independently and as part of a team Willingness to learn new technologies Department: Information Technology Reports To: IT Manager / Head of IT Employment Type: Full-Time Job Summary We are seeking a proactive and detail-oriented IT Assistant to support the day-to-day operations of our IT infrastructure. The ideal candidate will provide technical support to staff, maintain hardware and software systems, assist with network administration, and help ensure the smooth and secure functioning of all IT resources within the organization. Required Skills & Qualifications Bachelor's degree/Diploma in Computer Science, Information Technology, or related field (or equivalent practical experience) 13 years of experience in IT support, system administration, or a related role Basic understanding of networking concepts (LAN/WAN, TCP/IP, DNS, DHCP) Familiarity with Windows/Linux operating systems Good troubleshooting and problem-solving skills Strong communication skills and ability to explain technical issues to non-technical staff Ability to prioritize and manage multiple support requests Knowledge of antivirus, firewall, and basic cybersecurity practices. Preferred / Good To Have Experience with cloud platforms (Google Workspace, Microsoft 365) Familiarity with helpdesk/ticketing tools Key Competencies Attention to detail Reliability and accountability Customer-service orientation Ability to work independently and as part of a team Willingness to learn new technologies
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