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About the role
We are looking for a proactive and focused Desktop Support Engineer to join our IT team. In this role, you will serve as the first point of contact for technical support, assisting users with hardware, software, operating systems, and network-related issues. You will play a critical role in ensuring seamless IT operations by delivering timely, effective, and high-quality technical support. Key Responsibilities Respond promptly and professionally to IT support tickets, emails, and in-person support requests. Install, configure, troubleshoot, and maintain desktop/laptop systems, operating systems, hardware, and commonly used software applications. Diagnose and resolve hardware, software, printer, and basic network connectivity issues. Create, manage, and maintain user accounts, permissions, and access rights. Perform system installations, upgrades, and routine maintenance activities. Maintain accurate records of IT assets, hardware inventory, software licenses, and support activities. Follow established IT policies, procedures, and troubleshooting documentation. Escalate complex technical issues to the appropriate teams when necessary. Provide end-user guidance and support to improve overall IT experience. Requirements Any Bachelor's degree a related field. 0-3 years of experience as a Desktop Support Engineer, IT Support Engineer, or IT Support Technician. Freshers with strong technical fundamentals and a willingness to learn are also encouraged to apply. Solid understanding of computer hardware, peripherals, Windows operating systems, and basic networking concepts. Familiarity with Microsoft Office, common business applications, antivirus software, and remote support tools. Basic knowledge of Active Directory, user account management, and troubleshooting methodologies is an added advantage. Ability to prioritize tasks, work independently, and collaborate effectively within a team. Role Details Domain: Networking / IT Infrastructure Designation: Desktop Support Engineer Shifts: General and Night shift Employment Type: Full-time Openings: 2 Experience: 0-3 years (Freshers with strong technical knowledge may also apply) Compensation (CTC): 2.75 LPA TO 3.0 LPA Bond Period: 1 Year Preferred Skills Windows 10/11 installation and troubleshooting Basic LAN/WAN and TCP/IP networking knowledge Printer and peripheral support Remote desktop support tools Hardware diagnostics and replacement IT asset management Customer service and communication skills