Source description
About the role
Azure Development
Design and implement Azure-native solutions:
Azure Functions, App Services, API Management
Logic Apps and integration services
Secure, compliant cloud architectures
Embed AI capabilities into customer and agent workflows while ensuring governance, security, and auditability.
Translate business objectives into scalable, AI-ready technical solutions.
Dynamics 365 Customer Service & Omnichannel
Design and configure Dynamics 365 / Dynamics CE / Dynamics CRM solutions, including:
Case & knowledge management
SLAs and service automation
Omnichannel for Customer Service
Modern agent experience capabilities
Implement security models, data models, integrations, and ALM best practices.
Modernize legacy CRM platforms into cloud-native, extensible architectures.
Architecture & Integration
Design scalable Azure and Dynamics 365 integration architectures that support secure, enterprise-grade customer platforms:
Implement event-driven integrations using Azure messaging services with Dynamics 365
Design API-first architectures leveraging Azure API Management
Integrate Dynamics 365 with core financial systems securely and at scale
Align solutions with security, compliance, and data governance requirements in Financial Services
Support CI/CD and ALM best practices across Azure and D365 environments
Delivery & Advisory
Lead or contribute to Azure and Dynamics 365 transformation programs within Financial Services
Partner with business and IT stakeholders to align customer experience and platform objectives
Guide implementation teams while ensuring architectural integrity, compliance, and delivery quality
Contribute to reusable Azure/D365 methodologies and AI-enabled accelerators within Electric Mind’s Microsoft practice
More at Electric Mind