IT Manager (Linux | VoIP | Cloud)

Job Title: IT Manager (Linux | VoIP | Cloud) Location: Ahmedabad Experience: 510 Years Industry: Product-Based IT Company (Telecom / VoIP / Cloud Solutions) Job Summary: We are hiring an experienced IT Manager to manage and optimize our cloud-based and Linux infrastructure. The role requires strong expertise in VoIP technologies, system performance, and high-availability environments to ensure seamless delivery of telecom and software products. Key Responsibilities: Manage and maintain Linux servers and cloud infrastructure (AWS/Azure/On-Prem) Monitor system performance and ensure 99.9% uptime and availability Implement and manage security measures (Firewall, VPN, SIP security) Handle deployment, scaling, and optimization of IT infrastructure Lead the IT team and ensure smooth internal and client coordination Ensure SLA compliance and quick incident resolution Troubleshoot issues related to VoIP, Dialer, and Contact Center solutions Maintain backup, disaster recovery, and failover mechanisms Collaborate with DevOps and development teams for product releases Required Skills: Strong knowledge of VoIP protocols (SIP, RTP) Hands-on experience in Linux Administration (Ubuntu, CentOS, RHEL) Experience with MySQL / MariaDB Solid understanding of Networking (TCP/IP, NAT, QoS, VPN) Experience with monitoring & logging tools (Nagios, Zabbix, Grafana, etc.) Strong leadership and team management skills Excellent problem-solving and analytical abilities Client communication and escalation handling Documentation & Compliance: Maintain proper documentation including: Network diagrams SOPs and runbooks Ensure compliance with: Data security standards Industry regulations Preferred Qualifications: Experience in multi-server and high-availability environments Certifications such as RHCE / RHCSA / CCNA Experience in product-based IT or telecom company Key Competencies: Leadership & Decision Making Time Management & Multitasking Analytical Thinking Ownership & Accountability Key Metrics (KPIs): System uptime & infrastructure performance Call quality & VoIP connectivity SLA adherence & incident resolution time System security & compliance standards Perks & Benefits: Work on advanced Telecom & Cloud products Leadership role with high ownership Growth-driven and dynamic environment .