Source description
About the role
Job Information: Industry IT Services Date Opened 05/22/2025 Job Type Full time City Hyderabad State/Province Telangaa Country India Zip/Postal Code 500084 About Us: - Elixr Labs is where technology meets healthcare. We thrive by creating solutions to improve the efficiency of health care professionals primarily and installations. Our mobility solutions give a blanket coverage over all functions in the health care vertical from research to surgery. Our team consists of engineers who are experienced in this niche vertical that requires unique set of skills that cater to creating solutions for the health care vertical. - As a Solutions Support Engineer, we are looking for people with a passion for delivering customer success. You will be a part of a global team responsible for providing outstanding technical support experience. In this role, you will Own, troubleshoot and solve customer technical problems with a mix of debugging, networking, system administration, updating documentation, and, when needed, creating solutions for customers while scaling our support offering using coding and scripting. Their primary focus is to ensure that the company's products, services, or solutions are working effectively for customers and clients, as well as resolving technical issues in a timely manner. This prospect will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency. Here are some key aspects of the role: Responsibilities 1. Technical Support - Responsible for technical customer support experience within the Elixr products - Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams - Identify cases that require escalation (either technically or strategically) - Create, maintain, and coordinate incident management requests to product or engineering - Design and implement solut .