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About the role
Requirements Bachelor's degree in any discipline. 3-7 years of experience in customer support, customer success, customer service, or after-sales support, preferably for a consumer electronics, D2C, e-commerce, or product-based company. Excellent written and spoken communication skills in English; knowledge of regional languages is a plus. Experience handling customers over WhatsApp, email, chat, and phone calls. Proficiency with CRM or helpdesk tools such as Freshdesk, Zendesk, HubSpot, WATI, or similar platforms is preferred. Strong ownership mindset with the ability to follow through until issues are resolved. Ability to stay calm and professional while handling difficult customers or escalations. Comfortable working with order details, shipment updates, warranty claims, service requests, and customer feedback data. Analytical mindset with comfort interpreting customer support KPIs, ticket trends, and recurring customer issues. Empathy-driven approach to problem-solving. Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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