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About the role
Summary: The Cisco SD-WAN Catalyst Build and Support Senior Expert plays a crucial role in ensuring secure and efficient connectivity for critical applications within a global network. Focused on design, deployment, and support, this position serves as a key technical advisor for Cisco SD-WAN technologies. Main Responsibilities: Lead the architecture, deployment, and configuration of Cisco SD-WAN Catalyst solutions. Develop and maintain technical documentation related to solution designs and implementation plans. Integrate SD-WAN solutions with existing network infrastructures and cloud environments. Collaborate with various teams to ensure seamless integration and alignment with business objectives. Provide advanced technical support for Cisco SD-WAN, including incident response and performance optimization. Serve as an escalation point for complex SD-WAN issues. Monitor network health, performance, and security, addressing potential risks proactively. Stay updated with product updates and industry trends to recommend enhancements. Conduct training sessions for IT Level 2 staff and user support groups. Ensure compliance with security policies and relevant regulatory requirements. Key Requirements: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). 8+ years of experience in network engineering, with at least 2 years on Cisco SD-WAN solutions. Deep expertise in Cisco SD-WAN Catalyst (vManage, vSmart, vBond, edge devices). Strong understanding of networking protocols (TCP/IP, BGP, OSPF, MPLS, VPNs, QoS). Excellent analytical, troubleshooting, and communication skills. Cisco CCIE certification. Nice to Have: Experience with cloud networking (Azure, AWS, Google Cloud). Relevant certifications (Cisco CCNP Enterprise, Cisco SD-WAN Specialist). Ability to work collaboratively in a global team environment. Strong customer service orientation. Commitment to continuous learning. Other Details: Hybrid working model (3 days/week in office). Work hours in CET Time zone (9 hours) with on-call support.
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