Hardware & Network Support Technician

Role Overview: You will work on the frontline of hardware and network support, ensuring pharmacy systems remain fully operational in a fast-paced healthcare environment. This Hardware & Network Support Technician role is designed for professionals with strong hands-on technical experience who want to deepen their expertise while contributing to large-scale operations. Through Emapta, you will gain a stable, long-term career with international exposure and a premium environment designed for top-tier talent. Key Responsibilities: - Respond to help desk tickets and phone calls from pharmacies in a timely manner - Troubleshoot and resolve technical issues related to printers, computers, interfaces, and networking equipment - Consult with pharmacy staff to optimize technology setup and recommend improvements - Provide training to pharmacy staff on software applications and hardware devices - Document technical support activities and maintain detailed records of all interactions - Deliver superior customer service and ensure a positive experience for pharmacy staff - Collaborate with technical support team members to resolve complex issues and ensure service continuity - Identify recurring technical issues and contribute to developing permanent solutions - Participate in regular meetings and training sessions to stay updated on technical support best practices and industry trends Qualifications Required: - High school diploma or equivalent required - 3-5 years of experience in hardware troubleshooting, IT systems support, or technical help desk roles - Proven experience supporting computers, printers, and networking equipment in business environments - Strong understanding of network connectivity, configurations, and issue resolution - Experience in remote IT support or help desk environments - Ability to diagnose and resolve technical issues efficiently with minimal supervision - Strong communication skills with the ability to explain technical concepts to non-technical users - Experience in customer-facing technical support roles - Ability to prioritize tasks and manage multiple tickets in a fast-paced environment - Familiarity with security best practices for handling sensitive data is an advantage - Experience in healthcare or pharmacy systems is a plus but not required - Must be based in Coimbatore - Reliable high-speed internet connection Additional Company Details: At Emapta India, careers are built on stability, growth, and meaningful global exposure. Partner with international clients across industries while staying rooted in your home country. With a strong network of global partners, we create opportunities that empower professionals to thrive, innovate, and make a real impact. Join a community driven by ambition, collaboration, and long-term success-where your potential meets limitless global possibilities. Role Overview: You will work on the frontline of hardware and network support, ensuring pharmacy systems remain fully operational in a fast-paced healthcare environment. This Hardware & Network Support Technician role is designed for professionals with strong hands-on technical experience who want to deepen their expertise while contributing to large-scale operations. Through Emapta, you will gain a stable, long-term career with international exposure and a premium environment designed for top-tier talent. Key Responsibilities: - Respond to help desk tickets and phone calls from pharmacies in a timely manner - Troubleshoot and resolve technical issues related to printers, computers, interfaces, and networking equipment - Consult with pharmacy staff to optimize technology setup and recommend improvements - Provide training to pharmacy staff on software applications and hardware devices - Document technical support activities and maintain detailed records of all interactions - Deliver superior customer service and ensure a positive experience for pharmacy staff - Collaborate with technical support team members to resolve complex issues and ensure service continuity - Identify recurring technical issues and contribute to developing permanent solutions - Participate in regular meetings and training sessions to stay updated on technical support best practices and industry trends Qualifications Required: - High school diploma or equivalent required - 3-5 years of experience in hardware troubleshooting, IT systems support, or technical help desk roles - Proven experience supporting computers, printers, and networking equipment in business environments - Strong understanding of network connectivity, configurations, and issue resolution - Experience in remote IT support or help desk environments - Ability to diagnose and resolve technical issues efficiently with minimal supervision - Strong communication skills with the ability to explain technical concepts to non-technical users - Experience in customer-facing technical support roles - Ability to prioritize tasks and manage multiple tickets in a fast-