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About the role
rocess Management: Develop and maintain ITSM processes like incident, problem, change, and request management. Tool Administration: Configure and maintain ITSM platforms (e.g., ServiceNow, Jira Service Management, BMC). Service Delivery: Monitor service levels, analyze performance, and identify areas for improvement. User Support: Act as an escalation point for service issues and optimize the support workflow. Continuous Improvement: Identify, test, and implement improvements in IT infrastructure and services. Disclaimer: This job posting & Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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