Senior Application Support Engineer (SRE)

We are seeking a Senior Application Support Engineer (SRE) to join our dynamic team of consultants at Indianapolis. In this role, you’ll lead efforts to ensure the reliability, availability, and performance of mission-critical applications and platforms.

What You’ll Do

• As a Senior Application Support Engineer, you will:

• • Be part of a global production operations team responsible supporting external facing web applications.

• • Manage incidents, perform root cause analysis, and implement preventative solutions.

• • Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.

• • Work within a global team to enable 24x7 support model for internal triage, communication, and root cause analysis.

• Key Responsibilities

• • Provide 24/7 support as part of a team for production web applications running on AWS or Mulesoft APIs.

• • Monitor and troubleshoot issues using observability tools like Splunk.

• • Investigate and expand functionality in Splunk to enable Splunk AI solutions.

• • Create dashboards and capture metrics to improve visibility and performance.

• • Respond proactively to system alerts and customer complaints.

• • Identify where issues are manifesting from source systems or processes and provide recommendations for deflecting incidents

• • Apply industry best practices to support processes.

• • Participate in a planned on-call rotation.

Qualifications

• • 2–5 years of experience in Tier 2 or Tier 3 IT support roles (e.g., systems analysis, development, data/reporting).

• • Strong ability to analyze logs and code to resolve Tier 2 issues.

• • Experience in application-focused support engineering or SRE roles.

• • Excellent written and verbal communication skills.

• • Proficiency with observability tools (OpenTelemetry, Splunk, AppDynamics, Datadog).

• • Hands-on experience with AWS and/or Kubernetes.

• • Background in DevOps and scripting (Python preferred).

• • Familiarity with ITIL practices, incident management, and documentation.

• • Experience with disaster recovery, business continuity, and ServiceNow dashboards.

• • Comfortable working in Linux environments and shell scripting.

Preferred Qualifications

• • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.

• • Consulting experience and Agile methodology background.

• • Proven ability to lead small to medium-sized teams.

• • Certifications: ITIL Foundation, AWS, Azure, or GCP.

• • Experience with Mulesoft, Postman, and API testing support.

• • Understanding of networking concepts in cloud-native environments (AWS/Kubernetes/OpenShift).

• This role needs onsite at Indianapolis