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About the role
Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. 11+ years of overall IT experience, including 9+ years of hands-on experience in ServiceNow development, solution design, and architecture, with demonstrated expertise in designing and implementing ServiceNow Human Resources Service Delivery (HRSD) solutions for enterprise organizations; 4 years of experience as a ServiceNow Architect and a minimum of 2 years of experience in Now Assist. Proven experience delivering enterprise-scale HRSD implementations. Strong understanding of HR business processes and employee experience solutions. Experience implementing AI capabilities such as ServiceNow Now Assist. Technical Skills ServiceNow HR Service Delivery (HRSD) Employee Center / Employee Center Pro HR Case Management Lifecycle Events HR Knowledge Management Flow Designer IntegrationHub App Engine Studio UI Builder AI Search Now Assist Virtual Agent (preferred) Development JavaScript Glide APIs Script Includes Business Rules Client Scripts Scripted REST APIs REST/SOAP Web Services OAuth, SAML, and SSO Integration Workday SAP SuccessFactors Oracle HCM Microsoft Entra ID (Azure AD) Active Directory REST APIs IntegrationHub MID Server Preferred Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ServiceNow Certified Implementation Specialist HR Service Delivery (HRSD) ServiceNow Certified Technical Architect (CTA) (preferred) Work Location: Remote .
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