Engineer II, Field Services

Job Title:

Engineer II, Field Services

Job Description:

The Role

We are looking for Field Service Engineer based in Tainan to service Entegris Products or systems .

The Field Service Engineer Level II is responsible for product service and support at customer locations for Entegris Products or Systems. Work performed includes start-up / commissioning, customer training, technical support, troubleshooting / repairs, and maintenance . They are expected to work mostly independently with minimal input from management and Senior Field Service Engineers.

In this role you will

• Deliver field service support and assistance to troubleshoot, repair , maintain and upgrade equipment at customer locations.

• Provide email and phone responses to customer requests for technical assistance in accordance with customer agreements and contractual obligations.

• Develop and translate technical documentation for procedures and processes used by regional FSE teams and customers.

• Promote , manage, and execute Preventative Maintenance Agreements at customer sites .

• Troubleshoot electro-mechanical systems by reading schematics, piping and instrumentation diagrams and any technical documentation necessary to perform electrical or mechanical repairs.

• Always follow safe work practices, attend safety training as assigned, and comply with all Entegris, customer and local safety regulations.

• Provide timely support to global FS E teams through email and international travel as required .

• Maintain proper documentation for all on-site field service, support calls and any critical equipment information gathered via phone/email.

• Provide parts/labor/travel requirements to local CSR (Customer Service Representative) for customer quote generation.

• Work with local sales and application engineers to ensure customer satisfaction with service performance and delivery and to coordinate cross-functional meetings and technical actions as required .

• Provide detailed verbal and written feedback to Engineering, Quality Assurance, and other departments as necessary.

• Complete special projects assigned by manager .

• Attend and successfully complete all factory-based and local technical training and corporate training as assigned.

• Traits we believe make a strong candidate: Technical, engineering or scientific degree or equivalent field service experience required

• Familiar with MS Office tools , SAP and PLC skills is a plus.

• Fluent Mandarin, capable of written and oral English , Strong communication skills, English fluency a significant plus

• The ability to work both independently and as a team is required while communicating effectively with both internal and external customers.

• Semiconductor and/or gas industry experience a plus

• Ability to obtain a valid Passport and Visas for international travel is required

• Your success will be measured by: People and Teamwork

• Accountability, Integrity, and Trust

• Creativity and Innovation

• Dedication to Excellen ce

• Growth mi ndset

• Good problem-solving

• Good team player, self-motivated and proactive