Salesforce CX Lead (Experience Cloud)

As a Salesforce CX Lead at our company, you will play a crucial role in driving enterprise customer experience transformation initiatives and leading end-to-end Salesforce engagements. Key Responsibilities: - Lead Salesforce CX transformation programs across Sales Cloud & Service Cloud - Drive solution design, stakeholder discussions, and business process improvements - Collaborate with cross-functional teams for successful Salesforce implementations - Manage integrations, workflows, automation, and enterprise CRM solutions - Conduct client workshops, demos, and requirement gathering sessions - Lead Agile delivery, sprint planning, and project execution activities - Mentor teams and ensure high-quality delivery standards Skills Required: - Salesforce CX / CRM Expertise - Sales Cloud / Service Cloud knowledge - Solution Design & Stakeholder Management - Team Leadership & Client Communication skills - Integration & Transformation Experience - Familiarity with Agile/Scrum Methodology Preferred: - Experience in enterprise implementations - Exposure to cross-functional leadership - Strong customer engagement & consulting background If you are enthusiastic about delivering impactful customer experience solutions using Salesforce, we are excited to connect with you. Kindly share your resume at nivetha.s@eminds.ai. As a Salesforce CX Lead at our company, you will play a crucial role in driving enterprise customer experience transformation initiatives and leading end-to-end Salesforce engagements. Key Responsibilities: - Lead Salesforce CX transformation programs across Sales Cloud & Service Cloud - Drive solution design, stakeholder discussions, and business process improvements - Collaborate with cross-functional teams for successful Salesforce implementations - Manage integrations, workflows, automation, and enterprise CRM solutions - Conduct client workshops, demos, and requirement gathering sessions - Lead Agile delivery, sprint planning, and project execution activities - Mentor teams and ensure high-quality delivery standards Skills Required: - Salesforce CX / CRM Expertise - Sales Cloud / Service Cloud knowledge - Solution Design & Stakeholder Management - Team Leadership & Client Communication skills - Integration & Transformation Experience - Familiarity with Agile/Scrum Methodology Preferred: - Experience in enterprise implementations - Exposure to cross-functional leadership - Strong customer engagement & consulting background If you are enthusiastic about delivering impactful customer experience solutions using Salesforce, we are excited to connect with you. Kindly share your resume at nivetha.s@eminds.ai.