Lead Software Engineer - Salesforce

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are seeking an experienced Lead Software Engineer - Salesforce to spearhead the technical support and maintenance of our Salesforce platform. In this role, you will lead a team of developers, resolve complex production issues, and drive best practices for debugging, hotfixes, and platform stability while mentoring junior team members and collaborating with cross-functional stakeholders. Responsibilities Lead hands-on technical support and maintenance for a team of Salesforce developers, ensuring high platform availability, performance, and stability Establish, drive, and enforce production bug-fixing standards, hotfix release procedures, and best practices for debugging APEX, LWC, and integration points Mentor and guide junior support developers, fostering technical growth, systematic troubleshooting skills, and proactive monitoring habits in addition to daily tasks Take ownership of identifying, troubleshooting, and resolving the most complex, high-priority production issues Collaborate with Architects and the Enhancement Tech Lead on root-cause analysis (RCA), contributing to long-term architectural improvements and preventative technical documentation Analyze incoming incident trends, manage technical debt, and provide accurate effort estimates for bug fixes, performance tuning, and minor support enhancements Partner with the Service Delivery Manager to ensure team adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) Requirements 8-11 years of general IT experience Strong software engineering fundamentals with several years of hands-on Salesforce development experience focused on platform maintenance, troubleshooting, and debugging At least 1 year of relevant leadership experience Expertise in APEX, Lightning Web Components (LWC), and Aura, with a proven track record of resolving critical runtime errors in both Lightning and Classic contexts Exceptional debugging skills using Developer Console, Debug Logs, and Event Monitoring Deep understanding of Salesforce Governor Limits, Data Modeling, and API error handling (REST/SOAP) Background in performing Root Cause Analysis (RCA) and translating support findings into technical recommendations to prevent recurrence English level: B2 or higher Nice to have Familiarity with FieldFX or other field service managed packages Salesforce Platform Developer I & II certifications Experience with Salesforce DX, automated testing frameworks, and sandbox management, along with CI/CD/rollback processes for hotfixes Background in ITIL-aligned environments, using ticketing systems (e.g., Jira, ServiceNow), or leading application support teams We offer Opportunity to work on technical challenges that may impact across geographies Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications Opportunity to share your ideas on international platforms Sponsored Tech Talks & Hackathons Unlimited access to LinkedIn learning solutions Possibility to relocate to any EPAM office for short and long-term projects Focused individual development Benefit package: Health benefits Retirement benefits Paid time off Flexible benefits Forums to explore beyond work passion (CSR, photography, painting, sports, etc.) EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. We are seeking an experienced Lead Software Engineer - Salesforce to spearhead the technical support and maintenance of our Salesforce platform. In this role, you will lead a team of developers, resolve complex production issues, and drive best practices for debugging, hotfixes, and platform stability while mentoring junior team members and collaborating with cross-functional stakeholders. Responsibilities Lead hands-on technical support and maintenance for a team of Salesforc