Lead Support Engineer - Salesforce

We are seeking an experienced Lead Support Engineer - Salesforce to spearhead the technical support and maintenance of our Salesforce platform. In this role, you will lead a team of developers, resolve complex production issues, and drive best practices for debugging, hotfixes, and platform stability while mentoring junior team members and collaborating with cross-functional stakeholders. Responsibilities Lead hands-on technical support and maintenance for a team of Salesforce developers, ensuring high platform availability, performance, and stabilityEstablish, drive, and enforce production bug-fixing standards, hotfix release procedures, and best practices for debugging APEX, LWC, and integration pointsMentor and guide junior support developers, fostering technical growth, systematic troubleshooting skills, and proactive monitoring habits in addition to daily tasksTake ownership of identifying, troubleshooting, and resolving the most complex, high-priority production issuesCollaborate with Architects and the Enhancement Tech Lead on root-cause analysis (RCA), contributing to long-term architectural improvements and preventative technical documentationAnalyze incoming incident trends, manage technical debt, and provide accurate effort estimates for bug fixes, performance tuning, and minor support enhancementsPartner with the Service Delivery Manager to ensure team adherence to Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) Requirements 8-11 years of general IT experienceStrong software engineering fundamentals with several years of hands-on Salesforce development experience focused on platform maintenance, troubleshooting, and debuggingAt least 1 year of relevant leadership experienceExpertise in APEX, Lightning Web Components (LWC), and Aura, with a proven track record of resolving critical runtime errors in both Lightning and Classic contextsExceptional debugging skills using Developer Console, Debug Logs, and Event MonitoringDeep understanding of Salesforce Governor Limits, Data Modeling, and API error handling (REST/SOAP)Background in performing Root Cause Analysis (RCA) and translating support findings into technical recommendations to prevent recurrenceEnglish level: B2 or higher Nice to have Familiarity with FieldFX or other field service managed packagesSalesforce Platform Developer I & II certificationsExperience with Salesforce DX, automated testing frameworks, and sandbox management, along with CI/CD/rollback processes for hotfixesBackground in ITIL-aligned environments, using ticketing systems (e.g., Jira, ServiceNow), or leading application support teams .