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Job Title: Support Engineer At Eptura, we're not just another tech companywe're a global leader transforming the way people, workplaces, and assets connect. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the glob As a Frontline Support Engineer at Eptura, you will be the first point of contact and a trusted partner for clients seeking assistance. You will deliver outstanding customer support across phone, email, and in-app channels while developing deep expertise in Epturas software suite. Youll collaborate closely with internal teams, contribute to knowledge documentation, and help improve the overall customer experience. Serve as the enthusiastic, customer-focused voice of Eptura, delivering world-class global support. Provide technical assistance through chat, phone, and email, ensuring timely triage and escalation of support tickets Manage a high volume of customer interactions across multiple channels while maintaining quality and professionalism. Uphold quality standards related to case documentation, communication, and response time. Identify software bugs and submit detailed reports; Partner with Tier 2 Support Representatives, following incident management protocols and validating hotfixes. Create and maintain internal and external knowledge base articles to empower customers and support teams. 1+ year of experience supporting SaaS software (required) Hands-on experience with SQL Server (desired).Exposure to cloud environments (desired).Strong customer service mindset with a genuine passion for helping others.Proficiency using computers and related software applications.Understanding of the software development lifecycle (SDLC) and enduser support processes.1+ years of experience in client or technical support roles (preferred) Health insurance fully paidSpouse, children, and Parents Flexible working allowance25 days holidays10 public holidaysEmployee Assistance Program Follow us on Twitter | LinkedIn | Facebook | At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers. Job Title: Support Engineer At Eptura, we're not just another tech companywe're a global leader transforming the way people, workplaces, and assets connect. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the glob As a Frontline Support Engineer at Eptura, you will be the first point of contact and a trusted partner for clients seeking assistance. You will deliver outstanding customer support across phone, email, and in-app channels while developing deep expertise in Epturas software suite. Youll collaborate closely with internal teams, contribute to knowledge documentation, and help improve the overall customer experience. Serve as the enthusiastic, customer-focused voice of Eptura, delivering world-class global support. Provide technical assistance through chat, phone, and email, ensuring timely triage and escalation of support tickets Manage a high volume of customer interactions across multiple channels while maintaining quality and professionalism. Uphold quality standards related to case documentation, communication, and response time. Identify software bugs and submit detailed reports; Partner with Tier 2 Support Representatives, following incident management protocols and validating hotfixes. Create and maintain internal and external knowledge base articles to empower customers and support teams. 1+ year of experience supporting SaaS software (required) Hands-on experience with SQL Server (desired).Exposure to cloud environments (desired).Strong customer service mindset with a genuine passion for helping others.Proficiency using computers and related software applications.Understanding of the software development lifecycle (SDLC) and enduser support processes.1+ years of experience in client or technical support roles (preferred) Health insurance fully paidSpouse, children, and Parents Flexible working allowance25 days holidays10 public holidaysEmployee Assistance Program Follow us on Twitter | LinkedIn | Facebook | At Eptura we promote our flexible workspace environment, free from discrimination. We believe that diversity of experience, perspective, and background leads to a better environment for all our people and a better product for our customers.
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