Manager, Customer Identity & Access Management (CIAM)

CIAM Strategy & Roadmap Ownership

Define and maintain the CIAM strategy and multi-year roadmap aligned with business growth, digital transformation, and enterprise security objectives.

Continuously assess business priorities, customer experience needs, regulatory drivers, and industry trends to shape CIAM capability evolution.

Regularly re-prioritize CIAM initiatives based on changing business needs, risk posture, and market developments.

Act as a trusted advisor to IAM leadership and senior stakeholders on CIAM investments, trade-offs, and sequencing.

Establish and evolve measurable outcomes for the CIAM roadmap

Business & Stakeholder Engagement

Partner with business, product, and digital teams to understand customer journeys, growth objectives, and pain points

Translate business requirements into clear CIAM capability requirements, outcomes, and success measures.

Facilitate alignment between business expectations and security, privacy, and technology constraints.

Communicate CIAM strategy, direction, and decisions clearly to both technical and non-technical stakeholders.

Drive alignment with architecture and wider cyber security stakeholders on platform-level patterns, risk trade-offs, and decision points.

Establish clear engagement paths and working rhythms with product teams to inform CIAM roadmap, onboarding sequencing, and platform adoption.

Governance, Risk & Standards

Define, maintain and drive CIAM governance frameworks, standards, and guardrails covering customer authentication, authorization, identity lifecycle, and consent.

Define and maintain platform release and feature enablement governance.

Ensure CIAM solutions align with security, privacy, and regulatory requirements through strong design governance and oversight.

Support audits, risk assessments, and regulatory engagements by providing CIAM domain expertise and direction.

Establish and operate clear decision-making forums and processes for CIAM-related priorities and changes.

Platform & Vendor Strategy

Own the strategic direction for CIAM platforms and tooling, including roadmap planning and capability evolution.

Leverage experience with Auth0, Okta , and similar customer authentication platforms to guide platform usage and optimization.

Assess new and emerging customer authentication and CIAM tools, patterns, and services, recommending adoption where appropriate.

Partner with vendors and internal teams to ensure platforms are used effectively and aligned to long-term strategy.

Architecture & Technical Oversight (Lightweight)

Provide high-level architectural guidance and design oversight for CIAM implementations.

Provide platform-level technical leadership for CIAM, with the ability to understand implementations at engineering depth without performing hands-on coding.

Evaluate and recommend technical approaches across authentication, authorization, session/token models, tenant separation, federation, and M2M patterns.

Estimate and size CIAM technical work (effort, complexity, sequencing, and delivery risk) to support roadmap planning and prioritization.

Review solution designs to ensure alignment with CIAM standards, security expectations, and strategic direction.

Review solution designs to ensure alignment with CIAM standards, security expectations, and approved platform patterns; challenge designs where needed.

Act as an escalation point for complex design decision s , highlighting potential risks without owning detailed engineering implementation.

Delivery Alignment & Operational Oversight (Limited)

Provide strategic oversight for CIAM initiatives to ensure outcomes align with roadmap, priorities, and governance expectations.

Support prioritization decisions across initiatives when capacity or dependencies shift.

Partner with operations teams to ensure CIAM services meet agreed availability and reliability expectations, without owning day-to-day operations.