BMC Helix ITSM Administrator / Operations Specialist

As an experienced BMC Helix ITSM Administrator / Operations Specialist at Erasmith, your role will involve supporting enterprise-scale ITSM environments, ensuring platform stability, managing configurations, and driving operational excellence across ITSM processes. You will be responsible for administering, configuring, and supporting BMC Helix ITSM / Remedy platform in enterprise environments. Additionally, you will manage and support ITSM modules including Incident, Problem, Change, Asset, CMDB, Knowledge, and Request Management. Your key responsibilities will include: - Administering, configuring, and supporting BMC Helix ITSM / Remedy platform in enterprise environments - Managing and supporting ITSM modules including Incident, Problem, Change, Asset, CMDB, Knowledge, and Request Management - Performing user administration, access management, role assignments, and environment maintenance - Configuring workflows, approvals, notifications, SLAs, escalations, and operational rules - Handling production support activities including troubleshooting, incident resolution, root cause analysis, and performance optimization - Supporting AR System, Mid Tier, Developer Studio, and related platform components - Monitoring application health, integrations, scheduled jobs, and operational stability - Working closely with business and support teams for enhancements, issue resolution, and continuous service improvements - Supporting deployments, testing, UAT, go-live activities, and hypercare operations - Preparing operational documentation, SOPs, and knowledge transfer materials To be successful in this role, you should have 210 years of hands-on experience with BMC Remedy / BMC Helix ITSM administration and operations. You should also possess a strong understanding of ITSM processes aligned with the ITIL framework. Additionally, hands-on experience with AR System Administration, Mid Tier Administration, Developer Studio, Workflow Configurations, SLAs and Notifications, User and Access Management, Troubleshooting, and Production Support is required. Exposure to enterprise ITSM operations and support environments, good understanding of CMDB concepts, CI relationships, and operational governance, as well as experience with SQL, reporting, and system monitoring activities will be beneficial. Strong analytical, communication, and stakeholder management skills are essential. It would be advantageous if you have exposure to BMC Helix Digital Workplace (DWP), Discovery, Smart Reporting, and ITOM solutions, experience with REST APIs, integrations, LDAP/SSO configurations, experience in on-prem Remedy to Helix migration projects, and ITIL v4 or BMC certifications. As an Erasmith team member, you will have the opportunity to work on enterprise-scale ITSM transformation programs, gain exposure to cutting-edge BMC Helix solutions and large-scale environments, be part of a collaborative and growth-oriented work culture, and work on global clients and complex digital transformation initiatives. Join us at Erasmith and contribute to shaping the future of IT and security management. As an experienced BMC Helix ITSM Administrator / Operations Specialist at Erasmith, your role will involve supporting enterprise-scale ITSM environments, ensuring platform stability, managing configurations, and driving operational excellence across ITSM processes. You will be responsible for administering, configuring, and supporting BMC Helix ITSM / Remedy platform in enterprise environments. Additionally, you will manage and support ITSM modules including Incident, Problem, Change, Asset, CMDB, Knowledge, and Request Management. Your key responsibilities will include: - Administering, configuring, and supporting BMC Helix ITSM / Remedy platform in enterprise environments - Managing and supporting ITSM modules including Incident, Problem, Change, Asset, CMDB, Knowledge, and Request Management - Performing user administration, access management, role assignments, and environment maintenance - Configuring workflows, approvals, notifications, SLAs, escalations, and operational rules - Handling production support activities including troubleshooting, incident resolution, root cause analysis, and performance optimization - Supporting AR System, Mid Tier, Developer Studio, and related platform components - Monitoring application health, integrations, scheduled jobs, and operational stability - Working closely with business and support teams for enhancements, issue resolution, and continuous service improvements - Supporting deployments, testing, UAT, go-live activities, and hypercare operations - Preparing operational documentation, SOPs, and knowledge transfer materials To be successful in this role, you should have 210 years of hands-on experience with BMC Remedy / BMC Helix ITSM administration and operations. You should also possess a strong understanding of ITSM processes aligned with the ITIL framework. Additionally, hands-on experience with AR Sy