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About the role
As a Senior Microsoft Dynamics 365 CRM Developer , you will be responsible for designing, developing, customizing, and maintaining CRM solutions using Microsoft Dynamics 365 CE. You will collaborate with cross-functional teams and business stakeholders to gather requirements, translate business needs into technical solutions, and enhance the CRM platform to support key business processes. Your expertise will play a critical role in driving digital transformation, improving user engagement, and optimizing CRM functionality across the organization. Must Have Skills & Experience Microsoft Dynamics 365 CRM CE Online – Hands-on implementation and development experience Minimum 15 years of total IT and minimum 10 years of relevant experience in CRM technologies CRM Modules – Strong knowledge of Sales, Marketing, and Service modules Plugins – Development and deployment of custom plugins Business Process Flows (BPFs) – Design and customization Power Automate – End-to-end automation and integration Azure Functions – Integration for asynchronous messaging Azure DevOps – Experience with CI/CD and release pipelines Dataverse – Schema design, data relationships, and security roles CRM Customizations – Including custom entities, workflows, and business rules Web APIs – Integration and consumption of third-party data C# and .NET (TDD) – Development using Test-Driven Development SQL – Writing queries and managing CRM data CRM Workflows – Configuration and automation of business processes Team Leadership – Leading junior developers in Agile environments Problem Management – CRM support, issue resolution, and process improvement Hands-on CRM Work – Actively working on Dynamics CRM projects Bachelor's Degree – In Computer Science, IT, or a related field Good to Have Skills & Experience JavaScript – For CRM scripting and custom client-side logic Power Apps – Experience in building model-driven or canvas apps MS CRM SDK & Web Services – For advanced customization Domain Knowledge – In banking, telephony, or CRM-specific industries Microsoft Certifications – Especially for MS Dynamics CRM
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