Engineer - Ip / Internet Protocol

Join our Team About this opportunity This Role is responsible for Alarm analysis Operation-maintenance trouble-shooting Change Request Implementation on IP nodes like Routers switches firewalls load balancers and security gateways etc Also responsible for Trouble Ticket analysis and resolution of trouble tickets raised by Customer L2 Teams Fault management on all routers and switches equipment and follow up with support in case of raised cases What you will do Actively Supervising of ITSM Ticket queues to maintain MTTR Analytical skills like logical thinking Problem solving handling assignments are mandatory Identify root cause of P2 P3 P4 Incidents and recommend appropriate resolution action and other events that Customer identify as requiring Root Cause Analysis RCA First point of contact for support of any alarm event KPI related issues Close Collaboration with Field Team for all field activities Hardware failures Node unreachable etc Ensure timely restoration of Services maintain MTTR for good customer experience high Service availability to maintain Service Level Agreement SLA Proactive involvement to detect possible failures to ensure incident restoration avoidance whenever engagement by Incident Manager or MS Automated Service Function Node health checks and backups trouble-shoot the deviation identified Sharing details for MIR CSR to respective teams End to End Network Understanding You will bring Good knowledge in IP Networking Protocols like OSPF ISIS BGP MPLS LDP L2VPN L3VPN BFD Segment Routing Understanding of Switching VLAN STP RSTP MSTP VRRP HSRP Telecom knowledge 2G 3G 4G 5G Service Flow Interfaces Product Vendor knowledge on CISCO mandatory Ericsson Good Communication trouble-shooting skills 3-7 years of relevant in IP Domain .