Technical / Network Support Engineer

Fixing network faults Technical support for individuals using the network Training staff on new systems Day to day admin activities and monitoring of network devices Planning future improvements Suggesting IT solutions to business problems Contacting ISPs for any outages and working with them to fix it Troubleshooting analog devices connected on the network Working with on-site tech to perform layer 1 troubleshooting and guide him Open trouble tickets for third party applications and follow ups Call users to confirm the exact problem and triage issues capturing the right data Take ownership of tickets and provide timely updates Responsible for maintaining the SLA timelines Skills required: we'll versed with L1 or L2 network support for CISCO products Experience in good incident management Experience in ticket handling Experience in Cisco CUCM Cisco end user support for phones, extensions, ATAs, etc Excellent Communication skills Qualification Required- Any Graduation ITIL Foundation certification. CCNA Certification would be an added advantage Required Experience 3+ years Note- We need somebody who can join us immediately or within 7-15 days.