L2 Application Support

Supports single business/technical applications. (run & maintain activities). May be involved in the installation and tuning of modifications, as well as archiving data. Generally, this position has light programming skills in the appropriate language to develop necessary work arounds Provide on-call support for assigned functional areas on regular basis. Ability to accommodate flexible work schedules to meet support levels for globally deployed applications. Able to complete daily activities with minimal supervision related to prioritization and expected delivery. Works directly with Business and other IT teams to understand, diagnose and resolve requests for assistance. Understands compliance and regulatory rules, ensures compliance as directed by manager. Demonstrates comprehension of complex tools and systems. Participate in tuning, monitoring, and testing of applications. Responds to unfamiliar, undefined, unexpected, or unstable situations with the professionally prescribed standard response. Uses standard analytical tools and rules to determine root cause and resolve the broad range of application problems. Ability to participate within the broader IT organization to address business requests. May be involved in projects and change requests, supporting technical activities. Specialist Knowledge & Skills: Knowledge of IT Operating Procedures and Teams. Good level of expertise in functional domain or technology. Operating System - Unix/Linux, Windows. Unix sh scripting, Basic SQL scripting. Good level of numeracy. Good analytical and problem-solving skills. Ability to monitor, understand and react to key performance indicators related to the functional areas. Working knowledge of Microsoft Office Suite.