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About the role
DESIRED CANDIDATE PROFILE Preferred Male/Female Candidates -speak any Tamil/Gujarati language! BCA / BSc, Diploma or BE/Btech candidates preferred. Candidates with Electronics/ Networking Knowledge can also apply. ROLES AND RESPONSIBILITIES Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal team Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue.
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