Architect - Dynamics CRM

Job Title: Architect Dynamics CRM Employment Type: Full-Time, Permanent Compensation: 1.5 Lakh per Month Preferred Notice Period: Immediate Joiners Work Mode: Hybrid Work Location: Mumbai, Pune, Bangalore, Chennai, Ahmedabad, Noida Role Summary: We are looking for a highly experienced Dynamics CRM Architect with deep technical expertise in Microsoft Dynamics 365 CRM and the Power Platform . The ideal candidate will be a solution-oriented leader with a strong focus on Customer Service Omnichannel integrations (especially Voice/Telephony), and robust experience in designing and deploying enterprise-scale CRM systems. The role involves driving end-to-end solution architecture, mentoring teams, and collaborating closely with business and IT stakeholders. Key Responsibilities: Architect, develop, and integrate scalable CRM solutions using Microsoft Dynamics 365 and Power Platform Deliver technical solutions aligned with business objectives, timeline, and cost Lead setup and integration of Voice/Telephony Omnichannel channels for Customer Service Design and manage workflows using Azure Logic Apps and SSIS for data integration/migration Customize Dynamics CRM using Plugins , Custom APIs , and Workflows Collaborate with BAs, developers, and other architects to deliver comprehensive CRM solutions Translate complex business needs into a structured technical architecture Provide leadership and mentorship to development teams Promote best practices in DevOps , source control , and unit testing Communicate technical designs, progress, and risks to stakeholders clearly and effectively Investigate and resolve technical issues, ensuring long-term fixes Stay current with evolving Microsoft technologies and contribute to continuous improvement Mandatory Skills: 7+ years of hands-on experience with Microsoft Dynamics 365 CRM Proven experience in Omnichannel Customer Service setup, including Voice/Telephony integration (MUST) Proficient in Azure Logic Apps Strong development skills in C# , OOP , and Domain-Driven Design Expertise in Power Platform : Power Apps (Model-driven), Power BI, Power Automate, Power Pages Deep understanding of Microsoft Dataverse Dynamics 365 Customization: Plugins , Workflows , Custom APIs Experience with SSIS (SQL Server Integration Services) Proficiency in Dynamics 365 Technical Architecture Design Excellent written and verbal communication skills in English Involved in 4 5 full-cycle CRM implementations Good to Have Skills: Experience in Canvas Apps development Hands-on with ASP.NET Core and portal/web development Knowledge of Azure Functions , Web Apps , Cognitive Services , AI , Bot Framework Experience in the Banking Domain Microsoft Dynamics Certifications Prior experience in team mentoring and technical leadership Strong skills in client communication and stakeholder engagement