Barclays - CSO Senior Service Operations Manager ( 0-0 yrs )

Job Description Join us as a CSO Senior Service Operations Manager. At Barclays, we dont just adapt to the future, we create it. As a CSO Senior Service Operations Manager you will support the organisation, achieve its strategic objectives by the identification of business requirements and solutions that address business problems and opportunities. To be a successful CSO Senior Service Operations Manager, you should have experience with: Proven ability to define and execute BU strategy in alignment with GTSM and Organizational strategy, identifying clear, enterprise level action plans, ensuring execution through structured governance, data driven insights, and accountability frameworks. Adept at engaging senior stakeholders, resolving strategic conflicts, and fostering alignment across CIO, GTSM and other Teams to accelerate enterprise initiatives and deliver unified outcomes. Analytical and Forecasting Skills Skilled at strategically forecasting demand, analyzing operational data, and anticipating future requirements for both capacity planning and continuous service improvement. Capacity and Resource Management Expertise in developing and executing capacity planning models, as well as optimizing the allocation of human, technological, and process resources, is key to maintaining service quality and operational efficiency. Continuous Improvement and Problem-Solving A proactive approach to identifying service issues, conducting root cause analyses, and leading improvement initiatives ensures ongoing enhancement of service delivery and resilience. Drive major incident resolution, owning end-to-end recovery and stakeholder communication. Support applications and APIs on OpenShift and AWS, leveraging DevOps practices for deployment automation and environment management. Apply ITIL principles across Incident, Problem, and Change Management lifecycles. Hands-on experience with APM tools (AppDynamics, Kibana, Observability) for troubleshooting and proactive monitoring. Conduct effective briefings and presentations for senior executives and stakeholders. Excellent interpersonal, oral, and written communication skills. Collaborate with clients, colleagues, and vendors to ensure seamless communication and service delivery. Experience in end-to-end project design and execution preferably in Agile. Drive enterprise-wide reliability and operational excellence by implementing SRE principles, ensuring scalable systems, robust automation, and proactive risk management to deliver consistent service quality. Strong analytical skills with experience in cyber and physical security operations. Additional Relevant Skills Given Below Are Highly Valued Familiarity with the Financial Services regulatory landscape. Expertise in incident response and change management. Ability to remain organized and prioritize multiple incident priorities effectively. Please let me know if any further information is required. Educational Qualifications Bachelors degree in computer science, Information Technology, Cybersecurity, or a related field. You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills. This role is based in Pune. Purpose of the role To manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation. Accountabilities Development of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes. Management of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. . Relationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services. Development and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change. Management of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the banks change and compliance functions. . Monitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly contr