APAC Team Lead

APAC Team Lead

Core People Management Responsibilities

Team Leadership: Lead and mentor a team of over 10 IT specialists, fostering a culture of high performance and continuous improvement.Ability to influence and motivate staff who are not direct employees.

Strategic Sourcing: Define business requirements, evaluate potential internal vendors resources, and manage the end-to-end selection and onboarding-training-offboarding lifecycle.

Performance Management: Set clear performance targets, conduct regular appraisals, and handle disciplinary actions or conflict resolution as needed.

Resource Allocation: Plan staff schedules and delegate tasks effectively to meet service level agreements (SLAs) and project deadlines.

Vendor Management Responsibilities

Backfill Management: Proactively communicate with external vendors to manage staffing levels; submit and oversee backfill requests to ensure no service gaps during staff transitions, leaves, or high-turnover periods.

Project Engineer Dispatch: Coordinate and dispatch project-basedengineers from vendor pools for short-term technical deployments, upgrades, or office relocations, ensuring right-skilled resources are assigned to specific project milestones.

Stakeholder Negotiation: Skill in managing vendor account managers to prioritize your organization's requests.

Service &OperationalDuties

Incident & Problem Management: Oversee support teams to resolve technical issues promptly and minimize business downtime.

Escalation Point: Serve as the formal point of escalation for complex technical incidents that remain unresolved by Level 2 (L2) support.

Stakeholder Communication: Act as the primary interface between IT (Internal IT Leads and Managers)and client business units (Global IT director, IT User Services Managers in Asia), translating technical challenges for non-technical leadership.

Strategic Planning: Align IT service delivery with overall business goals for short-term projects

Essential Skills & Qualifications

Skills: Exceptional communication, emotional intelligence, and analytical thinking.

Experience: Typically 5+ years in IT service management with a background in people leadership and working experience in financial institution is preferred

Education: Bachelor's degree in IT, Computer Science, or a related field

Certifications: ITIL (Information Technology Infrastructure Library) is highly standard, and specialized management certificationsis preferred.

Job type: Direct Placement Division: eTeam Workforce Limited- HK Reference: 26-00403