Source description
About the role
Roles & Responsibilities:
Be part of the application support team and provide technical support regarding the system
Work closely with other groups in the IT team software testers, project managers and business analysts, to identify route cause of problems, to design and implement hotfix solutions
Liaise with external 3rd party support vendors for incident resolution and problem-solving
Provide a single source of truth during major incidents, by managing customer communications for Application and Development changes
Assisting with systems integrations
Maintaining and updating technical documents and procedures
Ability to explain complex ideas to those with limited IT and systems knowledge
Managing Active directories and loading/removing users
Education:
Bachelor or comparable degree in Engineering (Computer Science, IT, Instrumentation, Electronics)
Technical/Functional Skills:
Extensive Knowledge on design & configuration of the applications in scope
Provide solution to Level 1/2/3 tickets regarding issues raised by users
Proven understanding of leading database technologies and concepts such as Microsoft SQL Server
Possessing specialist knowledge of operating systems, devices, applications and software
Good to have:
MES application knowledge (Preferred PIMMS Serialization and others)
Cloud exposures Job type: Contract Experience level: < 1 Year Division: eTeam Malaysia Reference: 19-01100
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