Application Production Support

Job title:- Application Production Support

Location:- Montreal, QC (Hybrid 3 days onsite and 2 days remote every week)

Duration:- 12 Months

Pay Range: $54.85/hr

MISSION AND OBJECTIVES

Provide application and technical support to the critical 24x7 Credits, Working Capital and

Asset Finance and Securitization applications.

Act as a subject matter expert on application architecture, disaster recovery, infrastructure

integration.

Follow Information security and adhere to governance framework for the applications in

the platform

Participate in the application security related projects and manage the server

obsolescence and vulnerabilities

MAIN RESPONSIBILITIES

Responsible for production support of Credits, Working Capital and Asset Finance

and Securitizations applications

Responsible for L1/L2 production support, incident management, problem management,

change management including application deployments.

Supporting data flows between Credit, Working Capital and Asset Finance and

Securitization applications and other upstream and downstream systems.

Supporting Operations team for technical issues

Participate in the yearly Disaster Recovery, Liveplay and Backup Recovery testing

Participate in technical projects

Responsible for coordinating and fulfilling projects support tasks, as well as providing

status reports

Provide expertise on production constraints and environment readiness

Transversal and Framework

Maintain application and systems as per the Information Security guidelines.

Ensure data protection regulations are implemented from a data security standpoint.

Maintain monitoring, capacity planning and performance tuning of financing solutions

applications components

Understand and document the technical process and data flows

Participate in the Change Control review meeting to ensure data quality and coordinate

approvals

Manage the Cyberark bypass controls and assess for resolutions

Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused

execution and transparency

Industrialization of legacy process to be done using AI

Requirements

• TRAINING AND OCCUPATIONAL EXPERIENCE

• Bachelor degree or higher in Computer Science or related fields

• Good understanding of Credits and Working Capital business lines

• Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential

• Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed

• Securities business lines .

• Must have at least one of Shell/Perl/Batch/Python scripting skills

• Well versed with incident/problem/change management process

• Excellent verbal and written communication skills

• Good documentation skills – advanced knowledge of Excel, Word , PowerPoint

• Good understanding of Java J2EE applications

• Good to have infrastructure, MQ, Websphere, Tomcat knowledge

• Good to have ITIL foundation knowledge/certification

• Experience with Unix/Linux/Windows servers.

• Experience with application deployments and installations

• Knowledge of SQL/Pl SQL

• Knowledge of Tools like Jira, ITSM, SN

• Strong multitasking skills and ability to reprioritize tasks

• ESSENTIAL SPECIFIC REQUIREMENTS

• 24/7 availability during On-Call schedule

• Good understanding of Service Now or similar tool and the service management processes

• Understanding of data protection principles

• Ability to work independently and collaboratively within a team

Skills AND Behaviours

• Problem solver

• Manage multiple priorities

• Innovative and Agile

• Job type: Contract Division: eTeam - Canada Category: eTeam Canada Reference: 26-34386 Duration: 08 Months