Source description
About the role
Job Title: Bilingual Service Desk Analyst (French/English) Location: MONTREAL & MIRABEL, QUEBEC (Hybrid) Duration: 06 Months Contract
Role Descriptions
Must-Have 1.Knowledge on End User Computing Devices (Laptop Desktop VDI) 2.Ability to provide technical support over the phone 3.Excellent Oral and Written Communication skills 4.Hands on Experience on resolving customer issues related to the infrastructure 5.Assist with support of network connectivity| PCs| and VPN connectivity 6.Experience on Remote Desktop Client Softwares 7.Ability to resolve and or provide work around 8.Anticipate customer needs and proactively identifies solutions 9.Enthusiastic Maintain high customer end user satisfaction 10.Strong in Communication skills and inter-personal skills. 11.Should have good experience in troubleshooting hardware issues for both desktops and laptops. 12.Should have experience in Active Directory and desktop engineering 13.Hands on experience on Client and VDI troubleshooting. 14.Languages Support Canadian French (24x7)
Good-To-Have 1.Ability to think around problems and come up with creative solutions 2.Service Now Ticketing Tool Knowledge 3.Microsoft Certification
Keyword: Skills: IT IS_Service Desk Experience Required: 6-8 Years Pay rate: 0-40 USD per Hour Job type: Contract Division: eTeam - Canada Category: eTeam Canada Reference: 26-48111 Duration: 06 Months
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