Broadcast video

KEY TECHNOLOGIES:

· Cisco Video Conf & Telepresence products suites

o Cisco Telepresence System

o VCS-C, VCS-E, TMS, MSE, Conductor, MCUs, CTMS, CTPS, Cisco Expressway, ISDN gateways

o Cisco C-Series, DX , EX, MX, SX, CTS 500, 1100, 1310, 3010, 3210, IX 5000, 5200

· Cisco Unified Communications

o Communications Manager

· SIP and SIP Trunks

o Session Border Controllers

o Session Manager Edition

· Cisco CUBE

· Cisco Jabber

· Cisco WebEx

· Polycom Video Conf & Telepresence

o Polycom Studio, Eagleeye Series, TRIO, Studio X-series, G-Series

o Polycom DMA, RPRM, RPWS, RPCS, RP Mobile, RP Desktop

o Group Media Centers, RPIS, RPISF, CX5500, Group Series

EXPERIENCE/PROFILE:

· 3-6+ years of experience in Voice & Video Technologies, especially in Cisco Video technology and enterprise Voice network environment

· 4+ years of experience in troubleshooting Video and Enterprise Voice issues

· Excellent hands-on experience on Cisco Collaboration products portfolio

· Experience with Cisco/Tandberg, Polycom, LifeSize and other video conferencing systems

· Experience of Cisco VCS-C, VCS-E, MSE, TMS, ISDN gateways, MCU, Conductor, and Client for video conferencing is must

· Working experience for Enterprise & Mid segment customer on Video platform

· Working with the service provider will be an advantage

· CCNA – Collaboration

· CCNP – Voice/Collaboration

ADDITIONAL DESIRED TECHNOLOGY EXPERIENCE:

· Video Communications

o Tandberg

o Polycom various industry solution specifically healthcare

o H.320, H.323, SIP, H.264, H.265, H.460.18 & H.460.19, Cisco Webex protocol

o G.711, G.722, G.722.1, G.729AB

o SIP Troubleshooting

o Understanding CUCM/VCS Traces

o Understanding Packet Captures

· LAN/WAN

o Cisco R&S Technologies including but not limited to (VLAN, STP, PoE, DHCP, BGP, MPLS, QoS, ACLs, DNS, and HLB) etc.

· Cisco Collaboration products

· Polycom Collaboration Products

ADDITIONAL SKILLS:

· Good Communication Skills.

· Provide a single point of contact for the reporting and tracking of Video network Problems

· Maintain current status on all open video conferencing issues.

· Interact consistently with the Service Desk staff in a professional, efficient and service-oriented manner.

· Have a clear understanding of Cisco & Polycom Video network deployment models

· Have worked on Cisco Unified communication products like Cisco Call Manager, Voice Gateways & Gatekeepers.

· Have clear understanding on VOIP protocols like SIP, SCCP, H.323 and MGCP

· Have clear understanding on Telecom infrastructure protocols like ISDN, T1/E1/PRIs, CAS

· Maintain and update voice/video network diagrams and vendor information for voice/video network devices

· Have very good troubleshooting/deployment and analytical skills.

· Work with Third Party Providers to assist in problem resolution of video conferencing issues.

· Resolve video conferencing issues within established time frames of signed SLA’s

· Perform root cause analysis in accordance with the Procedures Manual.

· Participate in root cause analysis if needed.

· Produce RCA report.

· Can go for upgrade of devices on requirement & provide plan to customer.

· Can do Value add on customer network.

· Look for escalations and resolve it in given time frame.

· Ability to perform problem analysis and develop resolutions at both strategic and tactical levels

· ITIL Process follow and implementation for collaboration technologies

· Knowledge in Cisco Collaboration technologies and its products suites.

Job type: Contract Division: eTeam Workforce Limited Reference: 22-01336