BSS Solution Architect

BSS Solution Architect

Location: Malaysia

Main Responsibilities:

You will be joining a fast growing and international team, being responsible for creating customer centric solutions for Business Support System (BSS) on an end-to-end basis. You will handle all technical aspects of our customer engagements, delivering business values through technical expertise and strategic guidance. You will be responsible for providing technical leadership and expertise in the areas of strategy, design and guidance for product/project delivery and planning. The accountabilities include performing project and program solution definition from high-level solution plans down to detail solution designs, performing architecture design governance, shaping and guiding the solution.

Your main responsibilities will include, but will not be limited to the following:

Interacting with counterparts from operational departments to clarify and sign off the scope documents

Interpreting client requirements to internal development team

Ensuring the application architecture, design and implementation conforms to the business and system requirements

Being responsible for reviewing detailed design documents and interface agreements

Work with providers and integrators to ensure delivered solution is in line with the designs

Ensure all deliverables comply with design governance criteria and meet all QA metrics

Consult with business stakeholders, Design Authority and vendors to understand business requirements, technology trends and industry directions, and utilize this knowledge to provide consulting to business and customers.

Requirements

• BSS domain experience

• Excellent communication skills with counterparts across hierarchies and departments in Telco Industry are required.

• Knowledge and experience in end to end telco BSS covering the following areas:

• CPQ and customer Order Management

• Customer Care and Billing and Charging

• Workforce Management

• Product Catalogue/Service Catalogue

• Retail Shop POS and systems for Telcos

• Inventory or Resource Management for Telcos

• Knowledge of best industry practices in requirements gathering and clarification.

• Ability to organize client workshops.

• Ability to present technical information to audiences with a wide range of technical knowledge.

• Knowledge of eTom and ITIL is preferred.

• Experience in Agile methodology

• Fluency in English is mandatory

• Good written and oral skills

• Positive attitude, energetic and willing to accept challenges

• Job type: Contract Experience level: 8 Years Reference: 19-00856