Business Service Analyst

Job Purpose *

The focus of this position is to work closely with the business units to gain in-depth understanding of customer's

business strategy, processes, services, roadmap and the context in which the business operates. This role will be

key to understanding the documenting capabilities needed to address business challenges.

Key Responsibilities *

Business Analyst

¿ Demonstrate up-to-date expertise in Information Systems and apply this to the development, execution

and improvement of action plans by providing advice and guidance to others in the application of

information and best practices

¿ Support and align efforts to meet customer and business needs

¿ Manage customer relationships and expectations by developing a communication process to keep

others up-to-date on project results

¿ Stay current with customer needs and strategies; utilizing formal and informal written communication

methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists,

updates) to communicate updates and findings; and facilitating project meetings and presentations to all

types of diverse audiences (for example, senior management, Customers, technical staff)

¿ Lead or participate in multiple projects by completing and updating project documentation; managing

project scope; adjusting schedules when necessary; determining daily priorities; ensuring efficient and

on-time delivery of project tasks and milestones; following proper escalation paths; and managing

customer and supplier relationships

¿ Provide leadership to team members and peers by collaborating with others; articulating ideas and

viewpoints to senior management, peers and others; identifying and initiating projects; managing

resources; driving the resolution of issues; and holding self and team accountable for results

¿ Identify, create and facilitate process design changes by conducting business and systems process

analysis and design at a complex level; focusing on quality improvement and data management;

ensuring data is reliable and valid; developing process improvements or re-engineering and

recommending elimination; integrating new systems and processes with existing ones; and partnering

with internal and external customers to ensure systems provided meet the long-term business strategies

¿ Collaborate closely with developers to implement the requirements, provide necessary guidance to

testers during QA process

¿ Identify improvement opportunities (proactive and reactive)

¿ Elicit and clearly document business and systems requirements

¿ Assess business process and system inefficiencies

¿ Demonstrated fluency in business processes and process differentiation

¿ Understand and negotiate needs and expectations of multiple stakeholders

¿ Serve as a liaison between Operations and IT to assist or gather business requirements needed for

system modifications, enhancement and implementations

¿ Create and maintain issue logs, meeting minutes, meeting schedules, project summaries and updates.

JOB DESCRIPTION

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¿ Create and maintain project schedules by developing project plans and specifications, estimating time

and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing

timely reporting of issues that impact project progress, coordinating actions and resolving conflicts

¿ Meet with project team regularly to review project deliverables and deadlines

¿ Support system conversions, upgrades, enhancements

¿ Handle and manage stakeholders in SIT/UAT test planning, test strategy development, Test case

preparation, test resource planning, test execution progress tracking, defects management

Job Specification *

Qualifications

• (Basic Degree/Diploma etc.)

• ¿ Bachelor's Degree or Professional Qualification in the relevant discipline

• (Accounting/Finance/Business/Economics/Financial Engineering)

• Professional Qualification

• and/or Regulatory, Licensing

requirements

• Relevant Work Experience ¿ Understands the business and industry

• Required Competencies and Skills *

• Competencies/Skills

• (Essential to succeed in this

• job)

• Technical/Functional Skills

• ¿ Microsoft Office (Microsoft Excel, Microsoft PowerPoint, Microsoft Word).

• ¿ Experience on IT project management.

• ¿ Strong proven test management domain competency

• Personal Skills

• ¿ Strong in communication for both written and verbal.

• ¿ Able to empathize by listening, understanding and relating to the

• thoughts, emotions or experience of others.

• ¿ Able to work under pressure with demonstrated ability to set priorities

• and to meet deadlines.

• ¿ Able to work in various working environment to achieve department and

• company objective.

• ¿ Able to write reports, routine business correspondence and prepare

• presentations.

• ¿ Able to handle and manage stakeholders in SIT/UAT test planning, test

• strategy development, Test case preparation, test resource planning, test

• execution progress tracking, defects management Job type: Contract Reference: 19-00713