Circuit Management Technician

Circuit Management Technician

Mons, Belgium

Duties

Contribute to the support of network service requests;

Provide technical support for the network configuration management;

Ensure the update of network configuration management databases in accordance with the service request requirements and internal policies/priorities;

Ensure the consistency of the maintained network Databases;

Assess and align the compliance of network service requests with NATO standards and references;

Release the circuit and service orders and follow their implementation;

Interface to the CIS community for service configuration and request management issues;

Support the NCI Agency NSII Network Services Fulfilment Cell in the daily work related to service configuration and management support;

Update existing, or create new, documentation for the maintained solutions, e. g. drawings, Standard Operating Procedures, User Guides;

Be able to provide internal/external training related to the Area of Responsibility when required;

Provide the support of exercises and trainings throughout NATO territory as required.

Requirements

• NATO SECRET is acceptable temporarily under the condition that the process for obtaining CTS has already started and is to be finalized within 12 months

• Minimum:

• A diploma from a vocational school in a communications related subject or an equivalent of 2 years of work experience in the field of telecommunications;

• Industry Certification from CISCO equal to a CISCO Certified Network Associate (CCNA) or it could be compensated by verified and relevant knowledge/experience;

• Minimum 2 years' experience in configuration management of digital networks and associated transmission systems to include switching systems in support of data ,voice and video transfer;

• Very good knowledge on developing network diagrams on MS Visio;

• Good knowledge of ITIL v3 framework;

• Good knowledge of Service Operation processes like Configuration Management (CM), Change Management and Incident Management;

• Good knowledge of network routing and switching technologies;

• Good knowledge of recent technological developments in communication management systems and LAN/WAN environments;

• Good knowledge of CISCO UC Collaboration environment (CUCM, CUBE, Client)

• Basic knowledge of Database Management;

• Experience of preparing technical documentation and Standard Operating Procedures;

• Good interpersonal skills and the ability to work as part of a team.

• Desirable

• Industry Certification from CISCO equal to a CISCO Certified Network Professional (CCNP) or it could be compensated by verified and relevant knowledge/experience;

• 4 years' experience in configuration management of digital networks and associated transmission systems (classified and unclassified) to include switching systems in support of data , voice and video transfer;

• Good knowledge of CA Service Manager suite including CA CMDB;

• Good knowledge of NATO network configuration management tools like: CAST+, SRTS, DCIS Activation Management, BMC ITSM;

• Advanced experience of preparing technical documentation and contributing to Standard Operating Procedures/Instructions or Directives

• Knowledge of the technical support of NATO organization elements and existing NATO network architecture;

• Strong communication skills and the ability to be concise in both written and verbal communications;

• Prior experience of working in an international environment comprising both military and civilian elements.

• Reference: 20-05307