Citrix Consultant

Key Technical Skills Required

1. Citrix XenApp 6.5 and 7.15, 7.1X (Primary)

2. Citrix PVS 7.X or higher

3. Citrix App Layering

4. Microsoft App-V 5.0 or higher

5. AppSense/Ivanti

6. Windows Server 2008, 2012, 2016

Primary Skills Required

Experience in supporting Virtualization (primarily Citrix XenApp 6.5, 7.1X).

Good Exposure in supporting Citrix PVS infrastructure Exposure to Citrix App Layering is preferred Should have worked on Appsense\Ivanti & MS APP-V Infrastructure Support Exposure to both Desktop and Server virtualization.

Basic understanding of storage and connectivity fundamentals.

Able to work with the SMEs to drive major incidents and work towards RCA.

Able to establish and run good operations and governance practices.

ITIL Aware (Incident/Problem /Change Management). Good team player.

Manage SLA and Availability of Services.

Project management experience for IT infrastructure management.

5-8 years of experience

Certifications:

Citrix Cloud Certifications (Microsoft Azure certifications preferred) CC-VAD-CC CC-VAD-MA CCE-V CCP-V CCA-V CCA-N

Qualifications

• Any Engineering/Diploma/BSC/MCA/MCM (with IT specialization) or equivalent degree

• Certification in MCP/CCA must Secondary

Skills

• Excellent communication (written/oral) & presentation skills.

• Strong Problem Solving and Analytical skills.

• Ability to interact with internal/external clients and handle escalations.

• Highly committed to meet the business objectives.

• Ability to build and maintain strong working relationships.

• VMWare Server Virtualization (Good to have).

• Good understanding of storage (Good to have).

• (1.) To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.

• (2.) To provide support for on call escalations orL3 level support and doing incident and problem management

• (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviews or participation in hiring drives.

• (4.) To adhere to quality standards, regulatory requirements and company policies

• (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

• (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

• Job type: Permanent Division: eTeam Workforce Limited Reference: 22-06876