Citrix L1/L2/L3

As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.

· Ensure proper communication and quick resolution as a crisis manager.

· Responsible for Vendor Management and people management.

· Drives day to day operations and work plan allocation/management.

· Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.

· Participate in business meetings with various stake holders.

· Take corrective actions based on the customer satisfaction surveys.

· Drive service improvement programs.

· Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.

· Effort estimation/reviews on need basis for new projects.

Mandatory technical Skills:

XenApp 7.X & Later Versions XenDesktop 7.X & Later Versions Citrix NetScaler 11.X & Later Versions Microsoft Enterprise Windows Server 2012/2016 experience Hyper-V virtualization experience Group Policies / Active Directory Image creation / management SCVMM (System Center Virtual Machine Manager) SCCM (System Center Configuration Manager) SCOM (System Center Operations Manager) DPM, Client App-V Storage iSCSI / Fibre channel exposure SAN / NAS hardware deployment and configuration Software SAN experience a plus (DataCore, Nexenta) Enterprise data continuity experience Networking V-LANs Firewalls, switch, and router experience DHCP/ DNS TCP/IP iIPv4 / IPv6 SSL / VPN Hardware Job type: Contract Division: eTeam Workforce Limited Reference: 22-02274