City Operations

This is a unique opportunity to have direct business impact through strategic growth and

engagement of driver partners associated with Uber's platform. To succeed in this role, you'll

need strong execution and solid communication skills to facilitate an in-person onboarding

process of driver partners.

In practice this requires an ability to quickly understand our product and our unique value

propositions for our users. Highly refined people skills, as well as toughness, persistence and

grit, are required to ensure execution excellence. This is a business-side customer facing role,

with a clear target and direct impact on the growth of our business.

What You'll Do

• Provide virtual / call / face to face support with assistance to driver partners through the

• onboarding process and walk them through the app in the most efficient way possible, as well

• as assisting any other Ops initiatives

• ● Demonstrate empathy while solving drivers' concerns

• ● Deliver high quality driver support and driver satisfaction while solving complex inbound

• or outbound driver issues which may not have a well documented procedure, and where

• relevant to the line of business, outbound phone support

• ● Troubleshoot technical issues or problems driver experience

• ● Work on both phone and ticket-based cases, if relevant, and resolve escalations

• ● May perform root cause analysis and present findings

• ● Highlight common ticket types / issues to Team Lead

What You'll Need

• ● Self-driven, independent, contributing to a synergistic work environment where people learn

• from one another and continuously improve processes on behalf of users

• ● Strong communication skills whether through phone or messaging or in-person communication

• ● Fluency in Cantonese is a must, fluency in English is preferred

• ● Ability to persuasively demonstrate product and industry knowledge to users and problem

• solving skills

• ● Strong interpersonal skills to build and maintain relationships

• ● Good knowledge of the industry is a plus Job type: Contract Division: eTeam Workforce Limited- HK Reference: 26-00533