Cloud Specialist

What is expected from you: · You can speak on behalf of technical teams and facilitate relationships with indirect stakeholders. · You can apply strategy, using patterns, standards, policies, roadmaps and vision statements. You can challenge them and provide guidance. · You understand how governance works and what governance is required. You can take responsibility for the assurance of parts of a service and know what risks need to be managed. · You can make decisions characterised by managed levels of risk and complexity and recommend decisions as risk and complexity increase. You can resolve technical disputes between peers and indirect stakeholders, taking into account all views and opinions. · You can apply strategy, using patterns, standards, policies, roadmaps and vision statements. You can challenge them and provide guidance. · You can design systems characterised by managed levels of risk, manageable business, and technical complexity and meaningful impact. You can work with well understood technology and identify appropriate patterns. · You can understand trends and practices outside your team and how these will impact your work. You can see how your work fits into the broader strategy and historical context. You can consider the patterns and interactions on a larger scale. · You can build, configure, administer and support infrastructure technologies and solutions such as: computing, storage, networking, physical infrastructure, software, COTS and open source packages and solutions, and virtual and cloud computing, including IaaS, PaaS, SaaS. · You know about information security and the security controls that can be used to mitigate security threats within solutions and services. · You will own an issue until a new owner has been found or the problem has been mitigated or resolved. · You can investigate problems in systems, processes and services, with an understanding of the level of a problem (for example, strategic, tactical, operational). You can contribute to the implementation of remedies and preventative measures.

What are the key role dimensions?

Reporting to: Head Of Cloud

Your job level: Manager Based In: Leeds/Warsaw/Prague

Financial/budget

responsibility: No direct budget responsibility

Your people

responsibility: No direct reports

Your Health & Safety

responsibilities are to: Comply with the company safety procedures, demonstrate a personal commitment to safety through your actions, ensure accidents and incidents are reported appropriately, periodically perform risk assessments of your workstation and attend safety training when required.

What skills will you have?

Qualifications: Bachelor's degree in Computer Science or equivalent AWS Associate Level certification is required with significant hands on experience In-depth experience of designing and implementing cloud solutions

Skills: You can solve problems and implement basic solutions within the AWS Cloud. You have Associate level certification in Cloud Architecture Ability to work remotely and largely unsupervised, and to deliver to written requirements. As our business is global, occasional international travel may be required.

Knowledge: Strong knowledge of Client Web Services Infrastructure and security solutions with deep technical subject matter expertise and practical experience in: EC2, IAM, EBS, S3, RDS, VPC, ELB, Route53, Lambda. Strong understanding of the IT industry trends Strong knowledge of the latest solutions and approaches in the world of information technology ITIL understanding Practical knowledge of IT Project management Delivery of IT solutions for a medium or large organization

Experience: Experience as a hands-on technical practitioner/specialist in client facing roles in large enterprises and proven client facing consulting skills, including building strong client relationships. At least 2 years of experience in working in International disbursed teams Driving the design and delivery of IT Infrastructure services Experienced at working in international, multi-vendor situations

Why do we want you in our team? Because you...

Think about future issues and considers the longer term consequences of decisions - considering the impact of an issue on other teams or areas Challenge assumptions. Looks beyond the obvious for solutions Look at issues from a broader perspective to identify root causes Seek out fresh ideas from a wide variety of sources and considers a range of scenarios before arriving at a decision Support and encourages innovation and the testing out of new approaches Seek out and applies good practice and learning from other organisations, competitors, customers, colleagues and partners

Challenge behaviour that fails to comply with our Values and Code of Business Ethics. Take corrective action promptly when these are not adhered to Hold people accountable for their responsibilities and commitments Make disagreements known in a respectful way and engage in debate Recognise how personal feelings can affect personal performance Set an example of transparency and openness when communicating with others Recognise and rewards excellent performance Have the confidence to change direction quickly if it is recognised that current plan is incorrect Establish the root causes of performance issues and have open and honest discussions about under-performance with others; giving evidence-based feedback in a timely and constructive manner Take tough, principled stands even if they are unpopular

Ensure that customer satisfaction through excellent service is a key focus for their team Seek and respond to customer feedback and encourages others to do so Help others to identify internal and external customers – encouraging them to adopt a customer focused attitude Help others develop the necessary skills to deliver first class customer service and experience Identify opportunities to improve products and services that will increase customer satisfaction and loyalty Help others to resolve difficult/complex customer queries and complaints - regardless of organisational boundaries Take responsible decisions in the short-term that protect long-term customer relationships and commercial results

Help people see how they contribute to team and company success Develop clear team objectives aligned to the Strategy for Growth Work with others to construct personal development plans that link to the overall business plans Understand the balance between Reward & Recognition and applies these appropriately Understand what drives other people's agendas, including what remains hidden Demonstrate trust in others and helps to build it within teams Delegate tasks and decisions to empower others Seek out and values different viewpoints to find solutions Involves all team members in setting team objectives Mix the knowledge, skills and experience of different individuals to achieve team objectives Resolves issues within the team

Understand what drives profit growth and value Explain to others how they can contribute to profit delivery Encourage the team to make commercially sound decisions and think of the business as their own Manage resources in order to optimise productivity and utilisation Demonstrate an understanding of the external factors which have an impact on our business performance Communicate business performance to others Manage costs to deliver to budget Use Key Performance Indicators and financial information to monitor performance and guide decisions Ensure effective usage of company assets Challenge self and others to increase productivity and efficiency

Effectively manage conflicting priorities and supports others to do so Persist in achieving goals despite obstacles and setbacks Are able to break large objectives into smaller achievable tasks Are able to explain to others how achieving personal goals helps to directly contribute to delivering the Strategy for Growth Maintain a focus for self and team on delivery of results; whilst ensuring quality is maintained Use own initiative to find solutions to business problems

Help others to seek ways to identify and deliver growth opportunities Understand your customers’ key drivers and uses this knowledge to increase team performance Identify and act upon potential business opportunities or feeds them to the right colleagues Leads by example in learning from experience and treating mistakes as learning opportunities Provide the support and resources for others to learn and develo

Job type: Contract Division: eTeam Workforce Limited Reference: 22-05311